Adding a device manually - Legacy UI

Refer to Adding a device.

This method assumes that you have access to the Web Portal. This will be the case if you are a staff member of an MSP company. Your end users (customers) will not have access to your Web Portal but you can email them the Agent executable file for various device types.

From the New Device window, you can enroll Windows devices, macOS devices, Linux devices, network devices, printers, and ESXi hosts. Expand either of the following drop-down menus for specific instructions based on what type of device you wish to enroll.

Downloading or emailing the Agent installer

This method works for enrolling servers, desktops, and laptops (Windows, macOS, and Linux).

  1. Log in to the Datto RMM Web Portal.
  2. Click the Sites tab and select the site the device should be associated with.
  3. In the upper-left corner, click New Device. A window with links to various supported platforms will open.

NOTE  Depending on the type of site you selected, you may see a different set of logos in this window. For a list of supported operating systems, refer to Supported operating systems and Agent requirements.

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Kaseya Community post.

  1. Select the new device's operating system by clicking on one of the logos. The New device window opens.
  1. To download the Agent to your own computer, click the logo in this window.
    To email the download link to someone else, either enter the email address(es) into the box and separate each address by a semicolon, or click the send the link from your email client instead link. You may enter a maximum of ten email addresses. When you select the first option, a template email is sent; when you select the second option, you can customize the email the link is embedded in.

NOTE  The email field in the Datto RMM Web Portal only accepts the following characters:
a-z, A-Z, 0-9, @, and !#$%&'`*+-|/=?^_{}~.

  1. To install the Agent on a computer, you (or your end user) must double-click on the executable file (named AgentSetup_<sitename>.exe). The installer is silent so you will not see any progress bar or indicator.
    For detailed instructions for each supported operating system, refer to the following topics:

When the Agent is installed, it will connect to the platform, and a full hardware and software audit of the device will be sent back to the Web Portal. You can view this information by clicking on the device. Refer to Audits - Legacy UI.

Managing your device using SNMP and ESXi

This method works for enrolling network devices, printers, and ESXi hosts, as you cannot install an Agent on them. Refer to the following instructions:

New device notification

Datto RMM checks for newly added devices at 00:30 UTC, 08:30 UTC, and 16:30 UTC. If newly added devices are found during these checks, an email notification will be sent to the email addresses configured at the global and site levels. Refer to Email Recipients in Account Settings - Legacy UI and Email Recipients in Site Settings - Legacy UI.