Adding a device manually

This method assumes that you have access to the Web Portal. This will be the case if you are a staff member of an MSP company. Your end users (customers) will not have access to your Web Portal but you can email them the Agent executable file for various device types.

Downloading or emailing the Agent installer

This methods works for:

  • Servers, desktops, laptops (Windows, macOS, Linux)
  • Mobile devices (iOS, Android)

NOTE  Network devices, printers, and ESXi devices will only follow the first few steps of this guide as you cannot install an Agent on them. Refer to Managing your device using SNMP.

  1. Log in to the Datto RMM Web Portal.
  2. Click the Sites tab and select the site the device should be associated with.
  3. In the top left corner, click New Device. A window with links to various supported platforms will open.

NOTE  Depending on the type of site you selected and whether you have added the Mobile Device Management extension to your account, you may see a different set of logos in this window. For a list of supported operating systems, refer to Operating systems.

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available for new implementations. MDM-related documentation in the Datto RMM Help only applies to partners who are already using this feature. Please note that if the Mobile Device Management component is deleted from your Component Library, you will not be able to download it from the ComStore again. For further information regarding this change, please refer to this Community post.

  1. Select the new device's operating system by clicking on one of the logos. The New device window opens.
  1. To download the Agent to your own computer, click the logo in this window.
    To email the download link to someone else, either enter the email address(es) into the box and separate each address by a semicolon, or click the send the link from your email client instead link. When you select the first option, a template email is sent, when you select the second option, you can customize the email the link is embedded in.

NOTE  The email field in the Datto RMM Web Portal only accepts the following characters:
a-z, A-Z, 0-9, @, and !#$%&'`*+-|/=?^_{}~.

  1. To install the Agent on a computer, you (or your end user) must double-click on the executable file (named AgentSetup_<sitename>.exe). The installer is silent so you will not see any progress bar or indicator. The Agent installation on mobile devices will be slightly different.
    For detailed instructions for each supported operating system, refer to the following topics:

Installing or uninstalling the Windows Agent

Installing or uninstalling the macOS Agent

Installing or uninstalling the Linux Agent

Installing or uninstalling the iOS Agent

Installing or uninstalling the Android Agent

When the Agent is installed, it will connect to the platform, and a full hardware and software audit of the device will be sent back to the Web Portal. You can view this information by clicking on the device. Refer to Audits.

Managing your device using SNMP

This method works for: