Site Settings

SECURITY  Permission to manage Site Settings

NAVIGATION  Sites > click on a site > Settings

If you are the person who is responsible for implementing Datto RMM in your company, you have probably reviewed your Account Settings as one of the first steps in implementation. While account settings are fundamental for the optimal running of Datto RMM, they may not apply to all sites in your account, and you may need to modify them for certain sites. Individual site settings may override account settings or complement them with additional information. For information about sites, refer to Sites.

The correct permission to access Site Settings can be set up in Setup > Security Levels. For further information, refer to Security levels.

NOTE  As OnDemand sites cannot access all Datto RMM features, some settings may not be available for them. The settings described below are available for Managed sites.

You can modify basic information about your site by clicking Edit.

Field Description
Name Give your site a meaningful name. By default, you have one site called Managed and one called OnDemand.
ID This is the unique ID (identifier) of your site. This field cannot be edited as it is hard-coded.
Description Enter a meaningful description.
Type Choose one of the two available site types:
• Managed
• OnDemand
To learn how the two site types differ, refer to Sites.

NOTE  This section is only available if you have downloaded the Autotask component from the ComStore. Refer to Autotask PSA Integration.

By default, the Autotask Ticket Integration option is switched ON for all sites. This means that devices are able to create alert tickets in Autotask PSA as per the ticket integration setup. Refer to Configure ticket integration.

If you switch off the Autotask Ticket Integration option in Site Settings, tickets will not be created in Autotask PSA for devices in the site in question, regardless of the monitor configuration.

You can specify the cost and power rating of your devices within the site. These numbers will provide the basis for you managed endpoints' energy usage calculation that you can view on a Managed site's summary page. For more information, refer to Site Summary.

The default wattage of 350W and the default cost can be changed by clicking Edit.

NOTE  The fields accept numeric values only.

Field Description
Desktop Define the power rating of desktops. This can be overridden on the Device Summary page.
Laptop Define the power rating of laptops. This can be overridden on the Device Summary page.
Server Define the power rating of servers. This can be overridden on the Device Summary page.
Other Define the power rating of any other devices. This can be overridden on the Device Summary page.
Cost per kWh Define the cost per kWh.

The formula to calculate the managed endpoints' energy usage calculation is as follows:

(UptimeInMinutes * Wattage) / 60 / 1000 * Price

NOTE  If you leave these fields blank, the power rating configured in your Account Settings will be applied. Alternatively, you can override the power rating settings on the Device Summary page.

If your site requires a proxy server, you can configure the proxy settings.

  1. Click Edit to configure the following:
Field Description
Proxy Type Select the correct proxy type:
• HTTP
• Socks4
• Socks5
• Select None if you do not wish to use any proxy for this site.
Proxy Host Enter the proxy host as required by your proxy server.
Proxy Port Enter the proxy port as required by your proxy server.
Proxy Username Enter the proxy username as required by your proxy server.
Proxy Password Enter the proxy password as required by your proxy server.
  1. Click Save.

NOTE  Site proxy settings will not apply to devices that had already been in the site before the proxy settings were configured. Existing devices with an Agent installed will need to be manually configured for the proxy.

For further information, refer to Proxy settings in Datto RMM.

This setting enables a Network Node to scan additional subnets at the Site level. This is particularly useful if your network consists of multiple VLANs that contain a set of devices of the same device type (e.g. one for servers, one for workstations, and one for network devices). Any IP and subnet configured at the site level will be measured against the allowed limits set in Account Settings. Refer to Custom Agent Settings.

To add a subnet:

  1. Click Add Subnet.
  2. Enter the Start IP Address and the End IP Address.
  3. Click Add.
  4. To add more IP ranges, repeat steps 1-3.
  5. Click the pencil icon to edit the subnet, or the Delete icon to remove it.

To be able to deploy an Agent across a LAN, you'll need to have a username and a password for the device(s) you're going to install the Agent on. It is possible to cache these credentials so that you don't have to enter them each time for each device. At the time of initiating Agent deployment, you will be prompted to select a set of credentials.

The credentials entered here will be used in addition to any credential specified in Account Settings. For information on how to add Agent deployment credentials, refer to Account Settings.

For newly created sites, the option Use Account Level Agent Deployment credentials is set to ON by default. Switch it off if you wish to use the credentials added at the site level only.

If you would like to manage SNMP-enabled devices in Datto RMM, you can cache their SNMP credentials so that you don't have to enter them when adding new SNMP devices. The credentials entered here will be used in addition to any credential specified in Account Settings. Cached SNMP credentials are also used during network discovery. For more information, refer to Network scan process.

If you wish to use the SNMP credentials configured at the site level only, switch off the option Use Account level credentials for SNMP-enabled devices.

For information on how to add SNMP credentials, refer to Account Settings.

For information about how to add SNMP-enabled devices, refer to Managing and monitoring SNMP-enabled network devices and printers.

If you would like to manage ESXi devices in Datto RMM, you can cache their credentials so that you don't have to enter them when adding new devices. The credentials entered here will be used in addition to any credential specified in Account Settings.

If you wish to use the ESXi credentials configured at site level only, switch off the option Use Account level credentials for ESXi hosts.

For information on how to add ESXi credentials, refer to Account Settings.

For information about how to add your ESXi devices, refer to Managing and monitoring ESXi devices.

NOTE  This section is only available if you have downloaded the Splashtop Remote Screen Sharing extension from the ComStore. Refer to Splashtop Remote Screen Share Integration.

Once the Splashtop Streamer is enabled for the entire account, the option Install Splashtop Automatically will be switched on at site level by default and all supported devices will automatically install the Splashtop Streamer. Turn the option off if you would like to prevent the Splashtop Streamer from being installed automatically.

If the installation of Splashtop Streamer is disabled in Account Settings, you will not be able to turn in on at site level and the following message will be displayed:


For information about Splashtop settings, refer to Splashtop Remote Screen Share Integration.

You can add one or more email recipients and define what type of email notifications they should receive. Email recipients set up here will receive notifications from this site only.

NOTE  The notification type ComStore Components is available for selection in Account Settings only.

It is possible to set up email recipients for the entire account. For more information on that and on how to add email recipients, refer to Account Settings.

NOTE  The Local Caches option is not available for OnDemand sites.

A local cache is a designated device that can be used as a component cache to store components and/or as a patch cache to store patches. For more information, refer to Designate a local cache.

Once you have nominated your local caches, they will be listed in Site Settings with the following details: Name, Priority, Drive, Cache type. You can perform the following actions:

  • Drag and drop any of the local caches to re-arrange their order. This allows you to prioritize which local cache your devices should contact first.
  • Hover over one of the local caches and click on the Delete this cache icon to remove it from the list. For more information, refer to Edit or remove a device as a local cache.
  • You can specify a time frame after which the cached patches should be deleted from the local patch cache. You can choose After 30/60/120/180 days or Never. By default, After 120 days is selected.

NOTE  The Assigned Resource for Tickets option is not available for OnDemand sites.

Select a user with Administrator permission to be the default assigned resource for tickets of this site. The setting applied at the site level will override the setting applied at the account level.

IMPORTANT  If No default user is selected, tickets will be assigned to the Administrator selected in the Assigned Resource for Tickets section in Account Settings. If no Administrator is selected in Account Settings, tickets will be assigned to the user who registered the account.

NOTE  The Variables option is not available for OnDemand sites.

You can specify variables that can be used when writing custom scripts or components. The variables can be defined with a specific value that the Agent will use when executing the script. How you refer to the variables in your script will be defined by the scripting language you apply (e.g. in batch scripts, you can refer to a variable in the format of %VariableName%).

Site variables will override variables of the same name that are configured at the account level.

To add a site variable:

  1. Click Add Variable.
  2. Enter a Variable Name. Make sure there is no space in the variable's name.
  3. Specify the Variable Value.
    Maximum variable value: 65534 characters.
  4. Check Mask value if you would like to hide the variable's value.
  5. Click Add.
  6. Repeat steps 1-5 to add more variables.

For information on how to add variables at the account level, refer to the Variables section in Account Settings.

To learn how to update multiple sites' variables in bulk using a template, refer to the Update Site Variables section in Account Settings.

You can specify a username and password for this site. This can become useful when running a script as you can make the component require the site credentials that you set up here. For further information, refer to Scripting.

  1. Click Edit.
  2. Select Use the following credentials for this site.
  3. Enter a Username and a Password.
  4. Click Save.

This area allows you to override the 30 user-defined fields that you can configure in Account Settings. These fields can be populated with information that is not picked up in the device audit so that it can be filtered and searched on to provide additional targeting for jobs and policies. You can enter the user-defined field information manually on the Device Summary page in the current UI and the Device Summary - New UI page in the New UI, or it can be populated by the Datto RMM Agent. For further information, refer to User-defined fields.

To configure the user-defined fields, do the following:

  1. Hover over one of the user-defined fields and click on the pencil icon to edit it.
  2. Rename the field under Site Label.
  3. Click the green tick to save the changes.

NOTE  This section is only available if you have downloaded the Kaspersky Endpoint Security (KES) component from the ComStore. Refer to Kaspersky Endpoint Security Integration.

By default, the option Activate Security Management is turned ON if you have a KES policy configured for the site.

Turning the setting OFF will deactivate all the currently active KES security management policies of the site. Turning the setting ON will activate all the KES security management policies that have previously been deactivated for the site.

NOTE  The Activate Security Management setting will automatically be turned OFF if you remove all KES policies configured for the site.

For more information about KES, refer to Kaspersky Endpoint Security Integration.

NOTE  This section is only available if you have downloaded the Webroot Endpoint Security component from the ComStore. Refer to Webroot Endpoint Security Integration.

By default, the option Activate Security Management is turned ON if you have a Webroot policy configured for the site.

Turning the setting OFF will deactivate all the currently active Webroot security management policies of the site. Turning the setting ON will activate all the Webroot security management policies that have previously been deactivated for the site.

NOTE  The Activate Security Management setting will automatically be turned OFF if you remove all Webroot policies configured for the site.

For more information about Webroot, refer to Webroot Endpoint Security Integration.