Site Settings

You can modify basic information about your site by clicking on Edit.

This section is only available if you have downloaded the Autotask component from the ComStore. Refer to Autotask PSA Integration.

By default, the Autotask Ticket Integration option is switched ON for all sites. This means that devices are able to create alert tickets in Autotask PSA as per the ticket integration setup. Refer to Configure ticket integration.

If you switch off the Autotask Ticket Integration option in Site Settings, tickets will not be created in Autotask PSA for devices in the site in question, regardless of the monitor configuration.

You can specify the cost and power rating of your devices within the site. These numbers will provide the basis for you managed endpoints' energy usage calculation that you can view on a Managed site's summary page. For more information, refer to Site Summary.

The default wattage of 350W and the default cost can be changed by clicking on Edit.

The fields accept numeric values only.

The formula to calculate the managed endpoints' energy usage calculation is as follows:

(UptimeInMinutes * Wattage) / 60 / 1000 * Price

If you leave these fields blank, the power rating configured in your Account Settings will be applied. Alternatively, you can override the power rating settings on the Device Summary page as well.

If your site requires a proxy server, you can configure the proxy settings.

1. Click Edit to configure the following:

2. Click Save.

Site proxy settings will not apply to devices that had already been in the site before the proxy settings got configured. Existing devices with an Agent installed will need to be manually configured for proxy.

For further information, refer to Proxy settings in Datto RMM.

You can specify here whether this site should use connection brokers, that is, whether any Agent in this site can become a connection broker. The default setting is set to OFF. For more information refer to Connection brokers.

The configuration applied in Account Settings will override any selection made at the Site level, however, once you have configured the connection broker option in Account Settings, you can modify it manually at the Site level.

This setting enables a network node to scan additional subnets at the Site level. This is particularly useful if your network consists of multiple VLANs that contain a set of devices of the same device type (e.g. one for servers, one for workstations, and one for network devices). Any IP and subnet configured at the Site level will be measured against the allowed limits set in Account Settings. Refer to Custom Agent Settings.

To add a subnet:

1. Click Add Subnet.
2. Enter the Start IP Address and the End IP Address.
3. Click Add.
4. To add more IP ranges, repeat steps 1-3.
5. Click the pencil icon to edit the subnet, or click the Delete icon to remove it.

To be able to deploy an Agent across a LAN, you'll need to have a username and password for the device(s) you're going to install the Agent on. It is possible to cache these credentials so that you don't have to enter them each time for each device. The credentials entered here will be used in addition to any credential specified in Account Settings. For information on how to add Agent deployment credentials, refer to Account Settings.

For newly created sites, the option Use Account Level Agent Deployment credentials is set to ON by default. Switch it off if you wish to use the credentials added at the Site level only.

If you would like to manage SNMP-enabled devices in Datto RMM, you can cache their SNMP credentials so that you don't have to enter these whenever adding new SNMP devices. The credentials entered here will be used in addition to any credential specified in Account Settings. Cached SNMP credentials are also used during network discovery. For more information, refer to Network scan process.

If you wish to use the SNMP credentials configured at the Site level only, switch off the option Use Account level credentials for SNMP-enabled devices.

For information on how to add SNMP credentials, refer to Account Settings.

For further information about how to add SNMP-enabled devices, refer to Manage and monitor SNMP-enabled network devices and printers.

If you would like to manage ESXi devices in Datto RMM, you can cache their credentials so that you don't have to enter these whenever adding new devices. The credentials entered here will be used in addition to any credential specified in Account Settings.

If you wish to use the ESXi credentials configured at site level only, switch off the option Use Account level credentials for ESXi hosts.

For information on how to add ESXi credentials, refer to Account Settings.

For further information about how to add your ESXi devices, refer to Manage and monitor ESXi devices.

This section is only available if you have downloaded the Splashtop Remote Screen Sharing extension from the ComStore. Refer to Splashtop Remote Screen Share Integration.

Once the Splashtop Streamer is enabled for the entire account, the option Install Splashtop Automatically will be switched on at site level by default and all supported devices will automatically install the Splashtop Streamer. Turn the option off if you would like to prevent the Splashtop Streamer from being installed automatically.

If the installation of Splashtop Streamer is disabled in Account Settings, you will not be able to turn in on at site level and the following message will be displayed:

For further information about Splashtop settings, refer to Splashtop Remote Screen Share Integration.

You can add one or more email recipients and define what type of email notifications they should receive. Email recipients set up here will receive notifications from this site only.

The notification type ComStore Components is available for selection in Account Settings only.

It is possible to set up email recipients for the entire account. For more information on that and on how to add email recipients, refer to Account Settings.

The Local Caches option is not available for OnDemand sites.

A local cache is a designated device that can be used as a component cache to store components and/or as a patch cache to store patches. For more information, refer to Designate a local cache.

Once you have nominated your local caches, they will be listed in Site Settings with the following details: Name, Priority, Drive, Cache type. You can perform the following actions:

• Drag and drop any of the local caches to re-arrange their order. This allows you to prioritize which local cache your devices should contact first.
• Hover over one of the local caches and click on the Delete this cache icon to remove it from the list. For more information, refer to Edit or remove a device as a local cache.
• You can specify a time frame after which the cached patches should be deleted from the local patch cache. You can choose After 30/60/120/180 days or Never. By default, After 120 days is selected.

The Assigned Resource for End-User Tickets option is not available for OnDemand sites.

You can select a user with Administrator permission to be the default assigned resource for end-user tickets of this site. This setting only applies to Datto RMM's standalone ticketing, not the integrated ticketing with Autotask PSA. Refer to Agent ticketing for end users.

The setting applied at the Site level will override the setting applied at the Account level.

If No default user is selected, end-user tickets will be assigned to the Administrator selected in the Assigned Resource for End-User Tickets section in Account Settings. If no Administrator is selected in Account Settings, end-user tickets will be assigned to the user who registered the account.

The Variables option is not available for OnDemand sites.

Here, you can specify variables that can be used when writing custom scripts or components. The variables can be defined with a specific value that the Agent will use when executing the script. How you refer to the variables in your script will be defined by the scripting language you apply (e.g. in batch scripts, you can refer to a variable in the format of %VariableName%).

Site variables will override variables of the same name that are configured at the Account level.

To add a site variable:

1. Click Add Variable.
2. Enter a Variable Name. Make sure there is no space in the variable's name.
3. Specify the Variable Value.
4. Check Mask value if you would like to hide the variable's value.
5. Click Add.
6. Repeat steps 1-5 to add more variables.

For information on how to add variables at the Account level, refer to the Variables section in Account Settings.

To learn how to update multiple sites' variables in bulk using a template, refer to the Update Site Variables section in Account Settings.

You can specify a username and password for this site. This can become useful when running a script as you can make the component require the site credentials that you set up here. For further information, refer to Scripting.

1. Click Edit.
2. Select Use the following credentials for this site.
3. Enter a Username and a Password.
4. Click Save.

This area allows you to override the 10 user-defined fields that you can configure in Account Settings. These fields can be populated with information that is not picked up in the device audit so that it can be filtered and searched to provide additional targeting for jobs and policies. You can enter the user-defined field information manually on the Device Summary page or it can be populated by the Datto RMM Agent. For further information, refer to User-defined fields.

To configure the user-defined fields, do the following:

1. Hover over one of the user-defined fields and click on the pencil icon to edit it.
2. Rename the field under Site Label.
3. Click on the green tick to save the changes.

This section is only available if you have downloaded the Kaspersky Endpoint Security (KES) component from the ComStore. Refer to Kaspersky Endpoint Security Integration.

By default, the option Activate Security Management is turned ON if you have a KES policy configured for the site.

Turning the setting OFF will deactivate all the currently active KES security management policies of the site. Turning the setting ON will activate all the KES security management policies that have previously been deactivated for the site.

The Activate Security Management setting will automatically be turned OFF if you remove all KES policies configured for the site.

For more information about KES, refer to Kaspersky Endpoint Security Integration.

This section is only available if you have downloaded the Webroot Endpoint Security component from the ComStore. Refer to Webroot Endpoint Security Integration.

By default, the option Activate Security Management is turned ON if you have a Webroot policy configured for the site.

Turning the setting OFF will deactivate all the currently active Webroot security management policies of the site. Turning the setting ON will activate all the Webroot security management policies that have previously been deactivated for the site.

The Activate Security Management setting will automatically be turned OFF if you remove all Webroot policies configured for the site.

For more information about Webroot, refer to Webroot Endpoint Security Integration.