Audits - Legacy UI

SECURITY  Refer to ACCOUNT > Audit and SITES > Audit in Security Level Details - Permissions

NAVIGATION  Legacy UI > Account > Audit > Network / Hardware / Software / Licensing radio button

NAVIGATION  Legacy UI > Sites > select a site > Audit > Network / Hardware / Software / Licensing radio button

NAVIGATION  Legacy UI > Sites > select a site > Devices > select a device > Audit > Hardware / Software / Services / Change Log radio button

Refer to Audits.

A full audit is a complete inventory audit of a device taken at the time the Agent is installed, or when a network device is assigned a Network Node. A full audit of a device can also be initiated manually at any time.

A delta audit is a list of the changes to the audit information on the device since the last audit. Delta audits are performed automatically on a regular schedule but they can also be initiated manually.

Refer to Perform a manual audit in the legacy UI and Request Audit in the New UI.

IMPORTANT  Device audits are rate limited. Only three audits may be performed per device over a five-minute time frame. This rate limiting applies to both full and delta audits.

NOTE  If a Network Node is assigned to a device that has an Agent installed, the Network Node will not audit the device, just perform monitoring against it.

Following a device audit, a patch scan is triggered by the events listed below:

• Patch Management policy has run
• Initial full audit (right after Agent installation)
• Regular audit every 24 hours
• Manual audit (when a single device or multiple devices are selected)

Note that a patch scan is not triggered by the following:

• Quick jobs
• Scheduled jobs
• Alert response components
• User tasks

For more information about the patch scan process, refer to Determining a device's patch status.

The Datto RMM Agent Service (CagService) logs audit messages in the Agent log files in the form of Audit reason: REASON (for example, Audit reason: REQUESTED_BY_PLATFORM). For information about the location of the log files, refer to Location of the log files in Agent log files.

The audit reasons the Datto RMM Agent sends to the platform are the following:

• REQUESTED_BY_PLATFORM
• SET_AS_NETWORK_NODE
• AFTER_REBOOT
• WMI_REPOSITORY_RESET
• INTERVAL
• AES_IN_PROTECTION_STATE
• PATCH_POLICY_AUDIT_ONLY
• AFTER_INSTALLING_PATCHES
• AFTER_AUTOMATIC_JOBS
• AFTER_JOB

IMPORTANT  Device audits are rate limited. Only three audits may be performed per device over a five-minute time frame. This rate limiting applies to both full and delta audits.

1. Navigate to your list of devices and select one or multiple devices.
2. Click the Request device audit(s) icon and confirm that you want to perform the audit.

If you selected a single device, a full audit will be performed.
If you selected multiple devices, a delta audit will be performed.

Refer to Full and delta audits.

1. Navigate to Account > Audit OR Sites > select a site > Audit.

2. At the top of the page, on the right-hand side, you will see the following radio buttons: Network, Hardware, Software, Licensing, Activity Log.

NOTE  The Activity Log section, which points to the New UI, is only available at the account level.

Network

The result of the network scan carried out by Network Nodes is displayed under the Audit > Network radio button. To learn about network discovery, refer to Network scan process and De-duplication of discovered devices in the legacy UI and Network Discovery in the New UI.

The table below details the information available as a result of network discovery at both the account and site level.

au

Account Level
Field	Description
Actions	Refresh - Refreshes the current view. This will show the account's most up-to-date status.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page.
Search	A dynamic search field. As you type, the search results are narrowed to match your search string.
Name	Displays the name of the site where devices have been discovered. Click the hyperlink to be directed to the Site Summary - Legacy UI page.
Description	Displays the description of the site.
Windows	Displays the device type of the discovered devices. Click a number to be directed to that device type group on the Audit tab of that site. The group will automatically be expanded at the site level.
Mac
Network
Printer
ESXi
Unknown
Previous / Next	Click Previous / Next to see the previous or next page of results.
Sort	Click the column header of any of the columns to sort the information by that column.
Site Level
Field	Description
Actions	• Manage Devices - Manage the selected device(s). Refer to Enroll the discovered devices. • Move Devices - Move the selected device(s) to another device type group. • Delete marked discovered devices - Delete the selected device(s) from the list of discovered devices. • Export to CSV - Allows you to export a list of the selected device(s) in .CSV format. Make sure to select/clear the columns you want to include/exclude in the export. If no devices are selected, the report will be run on all of the discovered devices. NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters. • Refresh - Refreshes the current view. This will show the site's most up-to-date status.
Column Chooser	The Column Chooser allows you to select which columns should be visible in the list. NOTE  Choose the Last Seen By option in the Column Chooser to see which Network Node device last discovered the device.
Windows	The list of network devices discovered by one or more Network Node devices in a site. The discovered devices are grouped into various device types. Expand any of the groups to have access to more information. See the description of the default fields below. NOTE  The "Hidden" group exists only to contain devices that have been manually placed there. Use this group to hide devices that you don't want to manage or see in future network scans. Devices can be moved out of this group at any time.
Mac
Network
Printer
ESXi
Unknown
Hidden
Selection check box	Click the check box in the header row of a group to select all rows, or click one or more rows to perform an action. NOTE  The selection check box in the header row of a group will only become visible once the group has been expanded at least once. It will remain visible even after the group is collapsed again.
Total Devices	The total number of devices in one group or subnet is displayed on the right of each group.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page.
Group by Subnet	If a Network Node device moves between networks frequently, it will discover devices in a number of different subnets. To keep the list of discovered devices organized, you can turn on the Group by Subnet option. An additional blue row will display further information about the subnet (External IP Address, Network, Subnet Mask). You can collapse or expand the subnet groups as required. NOTE  Audit data that exceeds 255 characters will be truncated and the truncated value will be saved.
Search	A dynamic search field. As you type, the search results are narrowed to match your search string.
Device icon	The discovered devices are flagged with their corresponding device icon.
IP Address	The internal IP address of the device. NOTE  Audit data that exceeds 255 characters will be truncated and the truncated value will be saved.
Hostname	The name of the device. This can be edited in the device itself.
Description	The description of the device that can be edited in Device Summary - Legacy UI. NOTE  Audit data that exceeds 255 characters will be truncated and the truncated value will be saved.
NIC Vendor	The name of the vendor of the device.
Model	The model of the device.
SNMP v1/v2 Public	A green check mark indicates if the device's SNMP credentials are v1/v2c and if the community string is set to public.
Previous / Next	Click Previous / Next to see the previous or next page of results.
Sort	Click the column header of any of the columns to sort the information by that column.

Hardware

At the site level, expand the Managed Devices or Unmanaged Devices section.

Field	Description
Make/Model	Shows the complete list of hardware models. To see a list of devices that belong to a model, click the hyperlink.
Quantity	Shows the number of devices of a particular model.
Search	A dynamic search field that lets you search for models. As you type, the search results are narrowed to match your search string.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page.
Previous / Next	Click Previous / Next to see the previous or next page of results.
Export to CSV	Allows you to export a list of all models in .CSV format. Make sure to select/clear the columns you want to include/exclude in the export. NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters.
Refresh	Refreshes the current view. This will show the devices' most up-to-date status.

Software

At the account level, click the Click here to load the software list for this account link.

Field	Description
Software	Shows the complete list of software applications. To see a list of devices that have a particular software and version installed, click the hyperlink.
Version	Displays the version number of the software. IMPORTANT  In this list, it may take up to 24 hours to show up-to-date versions of software installed via Software Management. NOTE  Audit data that exceeds 1024 characters will be truncated and the truncated value will be saved.
Quantity	Shows the number of devices that the software is installed on.
Search	A dynamic search field that lets you search for software applications. As you type, the search results are narrowed to match your search string. Only available at the site level.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page. Only available at the site level.
Previous / Next	Click Previous / Next to see the previous or next page of results. Only available at the site level.
Export to CSV	Allows you to export a list of the software applications in .CSV format. Make sure to select/clear the columns you want to include/exclude in the export. NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters.
Refresh	Refreshes the current view. This will show the devices' most up-to-date status.

Licensing

This area allows you to monitor software licenses to alert you when the number of devices the software package is installed on exceeds a set threshold. Refer to Enable monitoring of software licenses.

Field	Description
Software Package	The name of the software package. Click the hyperlink to view or edit it.
Items in Package	The number of software applications in the package.
Quantity Across Devices/Quantity	The quantity of software applications found on devices.
Alert	The software license threshold. Click the number to set the maximum number of licenses so that you can be notified when the threshold is reached.

Activity Log

IMPORTANT  All activity logging is now available exclusively in the New UI. Refer to Activity Log.

1. Navigate to Sites > select a site > Devices > select a device. The Device Summary page will open.

2. Click the Audit tab.

3. At the top of the page, on the right-hand side, you can select any of the following radio buttons: Hardware, Software, Services, Change log, Activity Log.

NOTE  Network devices and printers only have the Activity Log section available. The Activity Log section now points to the New UI.

NOTE  ESXi hosts only have the Hardware and Activity Log sections available, which points to the New UI. The Activity Log section now points to the New UI.

Hardware

This area displays various sections and fields within the sections, depending on the Datto RMM device type.

Actions

Hover over the Actions button to perform various actions on the device. For further information, refer to Action bar icons.

Remote Actions

Hover over the Remote Actions button to take a screenshot of the device or connect to it . For more information, refer to Remote Actions.

View in Autotask

If your Datto RMM account is integrated with Autotask, you will see one of the following buttons to the right of the Remote Actions button:

Button	Description
View in Autotask	This button is displayed if the Autotask Integration is enabled and the Datto RMM device is synced to Autotask. Click the button to access the mapped configuration item in Autotask in a new browser tab. If you were already logged in to Autotask or single sign-on is configured for you, you will be directed to the configuration item page. If you are not logged in to Autotask, you will be required to enter your login credentials first. For more information, click the question mark icon in the upper-right corner of the Autotask page. You will automatically be directed to the appropriate topic in the Autotask Online Help.
Device not synced	This button is displayed if the Autotask Integration is enabled but the Datto RMM device is not mapped to any configuration item in Autotask.

NOTE  If the Autotask Integration is not set up or is disabled, no button will be displayed. For information about the integration, refer to Autotask Integration.

General

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Kaseya Community post.

Field	Server/Desktop/Laptop	ESXi Host	(Deprecated) Mobile Device
Hostname	●	●	●
Description	●	●	●
Operating System	●	●	●
Service Pack	●
Architecture	●
Hyper-V Version1	●
.NET Version	●
Domain	●
Last Reboot	●
IMEI			●

¹ Only displayed for Hyper-V-enabled devices.

Storage

Field	Server/Desktop/Laptop	ESXi Host
Disk Drive	●
Drive Type	●
Size	●
Free1	●
Description	●
Data Store		●
Storage		●
File System		●
Capacity		●
Free		●
Subscription2		●
Status		●

¹ On macOS devices with an APFS partition (container), each APFS volume's available disk space is presented as the available disk space in the container (that is, the total size of the container minus the size of all volumes in the container). (Source: macOS support)
The free disk space calculation Datto RMM uses for macOS devices differs from Apple's approach, therefore, the number shown in the Datto RMM Web Portal is different from what is shown on the macOS device. The Datto RMM Agent sends the information about the number of free bytes to the platform, and the platform divides that by 1024*1024*1024 to get a number in GB. Apple, however, divides the same number of free bytes by 1000*1000*1000 to get a number in GiB.
² Refer to A note on Subscription.

Device Data

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Kaseya Community post.

Field	Server/Desktop/Laptop	ESXi Host	(Deprecated) Mobile Device
Agent Version	●
ID	●	●
Last Seen	●	●	●
Create Date	●	●
Enrollment Date			●
Last Audit Date	●	●	●
Last Autotask Sync Date1	●	●	●
Last Autotask Verify Date1	●	●	●

¹ Only displayed if the device is mapped to an Autotask configuration item.

Hardware

Field	Server/Desktop/Laptop	(Deprecated) Mobile Device
Manufacturer	●	●
Model	●	●
Serial Number	●
Motherboard	●
Processor	●
Physical Cores	●
Memory	●
Display Adapter	●
Monitors	●
BIOS Name	●
BIOS Version	●
BIOS Release Date	●
Power Rating	●
ICCID		●
Operator		●
Number		●

Network Adapters

Field	Server/Desktop/Laptop	ESXi Host	(Deprecated) Mobile Device
Adapter	●	●	●
MAC Address	●	●	●
Speed		●	●

Processor

Field	ESXi Host
Name	●
Speed	●
Total Cores	●

IP Information

Field	Server/Desktop/Laptop	ESXi Host
Internal IP Address	●	●
Ext IP Address	●	●
Additional IP(s)	●

Guest Info

NOTE  Limited information is displayed if the virtual machine doesn't have a Datto RMM Agent installed. For the Hostname and Status columns to be populated, ESXi guests require an RMM Agent to be installed from the same site the ESXi host and Network Node reside in.

Field	ESXi Host
Hostname	●
Guest Name	●
Operating System	●
Data Store	●
CPU	●
RAM	●
Snapshots	●

Memory

Field	Server/Desktop/Laptop	ESXi Host
Module	●	●
Type	●	●
Part Number	●	●
Serial Number	●	●
Capacity	●	●
Speed	●	●

Attached devices

Field	Server/Desktop/Laptop
Type	●
Name	●
Driver Name	●
Driver Manufacturer	●
Driver Version	●
Driver File	●
Driver File Last Modified	●
Port Name	●

Software

Field	Description
Software	Shows all software installed on the device.
Version	Indicates the version of the software installed. IMPORTANT  In this list, it may take up to 24 hours to show up-to-date versions of software installed via Software Management.
Search	A dynamic search field that lets you search for software installed on the device. As you type, the search results are narrowed to match your search string.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page.
Previous / Next	Click Previous / Next to see the previous or next page of results.
Export to CSV	Allows you to export a list of the software installed on the device in .CSV format. Make sure to select/clear the columns you want to include/exclude in the export. NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters.
Refresh	Refreshes the current view. This will show the device's most up-to-date status.

Services

NOTE  Services information is only displayed for Windows devices.

Field	Description
Display Name	The display name of the Windows service.
Service Name	The abbreviated name of the Windows service.
Status at the last audit	The status of the Windows service at the last audit.
Startup Type	The startup type of the Windows service.
Search	A dynamic search field that lets you search for Windows services on the device. As you type, the search results are narrowed to match your search string.
Show entries	Select to show 10 / 25 / 50 / 100 entries per page.
Previous / Next	Click Previous / Next to see the previous or next page of results.
Export to CSV	Allows you to export a list of the Windows services on the device in .CSV format. Make sure to select/clear the columns you want to include/exclude in the export. NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters.
Refresh	Refreshes the current view. This will show the device's most up-to-date status.

Change log

Field	Description
System Changes	Shows system-level changes, along with the date when it occurred.
Software Changes	Shows any software that has been added or deleted, along with the version and the date when it occurred.
Hardware Changes	Shows any hardware changes, along with the date when it occurred.
Refresh	Refreshes the current view. This will show the device's most up-to-date status.

A change log is also available from the System card on the Device Summary page in the New UI. Refer to Change Log.

Activity Log

IMPORTANT  All activity logging is now available exclusively in the New UI. Refer to Device Summary.

1. Navigate to Account > Audit OR Sites > select a site > Audit and click the Licensing radio button.
2. On the Actions row, click the Manage account package (account level) or the Manage package (site level) icon .
3. If you are at the Account level, proceed to the next step.

At the Site level, a pop-up window will open. Click New Package....

NOTE  To create packages, you must have Manage permissions to the Audit tab on both the account and site levels, as well as View permissions for sites and Device Visibility for the site in question. If you want to delete packages as well as create them, you will need Manage permissions for sites.

4. The New Package page opens.
   

5. Enter the following information and select the required applications:

6. Use the Previous and Next buttons under the list of applications to navigate to the previous or next page in the list.
7. Once you have selected the required software, click Save. The window will close, and you will be returned to the Licensing page.

NOTE  The available software selections are populated by audit data from devices in the site. It is not possible to add additional selections. It is recommended to select only one item per package to see if you have reached your limit of allotted licenses, since you are tracking the number of installed copies of that software. In some cases, however, the same software may appear differently (for instance if you had 32-bit and 64-bit versions that shared the same pool of licenses). In this case, you may want to select multiple software items for the same package.

8. You will see the following information:

9. To add a software package created at the account level to one of your sites, click the Manage package icon at the site level. Check the check box next to the account-level software package and click Select.
   

10. The selected software package will now appear on the list at the site level.