Monitors and policies

About monitors

Monitors keep track of a variety of attributes, processes, settings, statuses, events, and much more, on devices they are deployed to, and raise an alert when the device is not operating within specified parameters. They can be applied to a single device, or they can be created at the account or site level as part of a monitoring policy, and can target specific filters and groups at either level. A monitoring policy is the best way to monitor your devices, as it allows you to apply one or more monitors to multiple devices in your account.

For information on the various types of monitors, refer to Monitor types and categories.

Monitors can be created and managed in these places:

NOTE  Monitors do not run on mobile operating systems.

About policies

A Datto RMM policy is a framework by which you define the technical model behind a Standard Operating Procedure (SOP). With a policy you can:

  • Define something you want to do (configure a setting, run a monitor, install a patch or an update).
  • Define the target devices you want to do it to, using sites, filters, and groups.
  • Push any changes immediately or at a predetermined time, often in bulk.

Policies can be created at the account or site level.

  • Account policies are visible at both the account and site level, and can be enabled or disabled for a specific site.
  • Policies created at the site level will only be visible on that site's Policies page. Site policies do not replace account polices but work in conjunction with them.
  • At the device level, account and site policies that target that specific device are displayed.

NOTE  The Policies tab is available for the following device types: server/desktop/laptop, ESXi host, network device.

For information on how to create and manage policies, refer to Create a policy and Manage policies.

To see the list of available policy types, refer to Types of policies.

How are policies different from jobs?

Jobs deploy components. Refer to Jobs.

While some types of policies can also deploy components (monitoring policies), they can also configure many different types of settings.