Monitors and policies

About monitors

Monitors can keep track of a variety of attributes, processes, settings, statuses, events, and much more. They can raise an alert when the device they are deployed to is not operating within specified parameters. They can be applied to a single device, or they can be created at the account or site level as part of a monitoring policy, and can target specific filters and groups at either level. A monitoring policy is the best way to monitor your devices, as it allows you to apply one or more monitors to multiple devices in your account.

For information on the various types of monitors, refer to Monitor types and categories in the current UI and Monitor types in the New UI.

Monitors can be created and managed in the following places:

NOTE  Monitors do not run on mobile operating systems.

About policies

A Datto RMM policy is a framework by which you define the technical model behind a Standard Operating Procedure (SOP). A policy allows you to do the following:

  • Define something you want to do, for example, configure a setting or run a monitor.
  • Define which devices you want to target by using filters and groups.
  • Deploy any changes immediately or wait for the changes to be automatically deployed later.

Current UI

NOTE  The Policies tab is available for the following device types: server/desktop/laptop, ESXi host, network device.

  • Account policies are visible at both the account and site level and can be enabled or disabled for a specific site.
  • Policies created at the site level will only be visible on that site's Policies page. Site policies do not replace account polices but work in conjunction with them.
  • At the device level, account and site policies that target that specific device are displayed.

For information on how to create and manage policies, refer to Create a policy and Manage policies. To see the list of available policy types, refer to Types of policies.

New UI

For information about policies and how to create and manage them, refer to Policies - New UI.