Agent Browser

All users unless the Datto RMM icon is hidden or the Agent Browser mode is disabled. Refer to Create an Agent policy.

Double-click on the Datto RMM icon in the taskbar notification area

Right-click on the Datto RMM icon in the taskbar notification area → click Open

Click the Start menu → All Programs → CentraStage → Agent Browser

The Agent Browser is only available for Managed Agents on Microsoft Windows devices. OnDemand Agents and operating systems other than Windows do not have an Agent Browser.

The Datto RMM Agent Browser is launched from the Agent or the Web Portal. The Agent Browser offers multiple tools to open a remote takeover session on the endpoint or execute tasks on it, and it allows you to connect to more than one device at the same time.

While the Agent Browser is only available for Managed Agents on Microsoft Windows devices, the Agent Browser can connect to Managed and OnDemand devices, on Windows, macOS, and Linux operating systems, with varying options available to each. You can also initiate a browser connection, a direct connection, or a custom tunnel connection to devices managed by a network node device. Refer to List of Agent Browser tools.

In order to establish a connection between two devices, both the device you are connecting from and the device you are connecting to needs to have an Agent installed. If you would like to connect to a device that cannot have an Agent installed, the Agent Browser will use a network node to establish the connection. For information about Agent types, available operating systems and deployment options, refer to Deploy and install Agents on servers, desktops, and laptops.

How to...

 

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