Datto RMM Agent

All users

The Datto RMM Agent is a lightweight software program installed on a device that supports agent installation. For more information, refer to Supported operating systems and Agent requirements.

The Agent gathers up-to-date information about the device's health and status and communicates it to the Web Portal. The Agent can be used to proactively monitor a device, deploy patches, push out policies, create alerts and tickets, execute scripts, run scheduled jobs, or enable a remote connection to the device. For information about how to connect to a remote device, refer to Agent Browser.

The Datto RMM Agent Process (AEMAgent.exe, introduced as part of the AEM 2017-1 release) is a child process of the main Datto RMM Agent Service (CagService) and is dedicated solely to performing endpoint monitoring tasks. Audit and other data submissions are performed by the main Datto RMM Agent Service.

Location of the Datto RMM Agent Process and the Datto RMM Agent Service by operating system:

Operating System Datto RMM Agent Service Datto RMM Agent Process
Windows • 32-bit version of Windows - %ProgramFiles%\CentraStage
• 64-bit version of Windows - %ProgramFiles(x86)%\CentraStage
%ProgramData%\CentraStage\AEMAgent
macOS /Applications/AEM Agent.app /usr/local/share/CentraStage/AEMAgent
Linux /opt/CentraStage /usr/local/share/CentraStage/AEMAgent

For information on the location of the log files, refer to Agent log files.

For information about Agent update settings, refer to Agent updates.

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