Web Remote must be turned ON in Security Level Details - Remote Control Tools.
Sites → select a Site → Devices → select a Device → Remote Actions → Web Remote
New UI BETA → navigate to a device via Dashboards, Devices, or Sites → Web Remote action button
New UI BETA → Devices → All → Web Remote action button
Web Remote BETA is Datto RMM's new browser-based HTML5 remote control technology. It features faster connection times and is available as a remote action for online servers, laptops, and desktops.
A Web Remote session can be initiated from any device (Windows, macOS, Linux, iOS, or Android) so long as the device has a modern browser; an Agent is not required. However, only Windows and macOS devices with an Agent installed can be controlled via a Web Remote session.
Simultaneous connections from multiple users is supported for both Windows and macOS devices. Web Remote BETA can be accessed from the Remote Actions section in the current UI, or from the new Device Summary page and the new Devices page in the New UI BETA. Refer to Remote Actions.
- Navigate to Sites → select a site → Devices.
- Hover over the context menu icon next to the device you wish to connect to.
- Under the Remote Actions menu, click Web Remote.
- Observe that a new browser tab opens and the Connecting screen displays. The connection time shows the time it took to connect to the remote device.
- Once the connection has been established, the browser tab will display the name of the remote device you are connected to, and you will see the following areas on the screen:
- Remote device screen pane - The pane on the left displays the screen of the remote device you are connected to.
- Toolbar pane - The pane on the right displays information about the connected device as well as the remote actions available and is open by default. Clicking > at the bottom of the pane will hide the toolbar. Clicking < will re-open the toolbar.
If Privacy Mode is set on the remote device, the end user will need to accept the connection request first in order for you to connect to their device. The connection time is measured from when the user accepted the connection request. Refer to Privacy Mode.
If the Privacy Mode request message does not display (macOS only), check that the System Events check box is selected under System Preferences → Security & Privacy → Privacy → AEM Agent.
For more details about each of the toolbar sections, refer to the table below.
|Performance||The following performance graphs are displayed:
• CPU (Used %)
• Memory (Used %)
• Disk - Write and read values measured in megabytes per second
• Network - Receive and send values measured in megabits per second
|Connection||The following connection quality graphs are displayed:
• Latency - Measured in milliseconds
• Inbound Traffic Instructions - Measured in instructions per second
• Inbound Traffic Data - Measured in kilobytes per second
|Display||• Fit Screen - Fits the remote device screen to the screen of your device. Windows devices that have multiple monitors are supported.
• Original Size - View the actual size of the remote device screen.
|Keyboard||• On-Screen - Opens the on-screen keyboard on the remote device.
• Send clipboard as keystrokes - Allows you to send text copied from your device to the remote device.
The text must be ASCII-only and less than 100 characters, and your browser must support the Clipboard API in order for this command to become available (not grayed out). For Google Chrome (recommended), the Ask when a site wants to see text and images copied to the clipboard (recommended) button must be enabled under chrome://settings/content/clipboard. You may also need to manually add the platform to the list of allowed sites. Under the Allow section, click Add and enter the platform URL, including the outbound traffic port: for example, https://concord.centrastage.net:443. Refer to Whitelisting requirements for IP addresses and URLs for more information.• Send CTRL+ALT+DEL - Sends the key press combination of CTRL-ALT-DEL to the remote device.
|Quick Launch||Launch the following applications on the remote device (Windows devices only):
• Control Panel
• System Information
• Problem History
• Event Viewer
• Computer Management
• Command Prompt
• Registry Editor
• Task Manager
• System Restore
Launch the following applications on the remote device (macOS devices only):
• System Preferences
• System Information
• Activity Monitor
• Disk Utility
|File Transfer||Allows you to download files from the remote device, and upload files to the remote device (Windows and macOS devices). Choose where to download the file to your device. Uploaded files appear on the Desktop of the remote device. Any operations under Quick Launch, File Transfer, and Reboot are temporarily disabled when a file upload or download is being performed.|
|Reboot||Allows you to reboot the remote device and reconnect to the device once the reboot is complete. Select Normal Reboot to reboot in normal mode (Windows and macOS devices), or Safe Reboot to reboot in Safe Mode (Windows devices only).|
To close the connection to a device, close the device's browser tab. The connection to the remote device will be terminated.
The connection is automatically terminated after 30 minutes if there is no activity detected in the device's browser tab. Warning notifications are displayed after 10, 20, and 29 minutes if there is no activity detected.
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