Web Remote BETA

Web Remote must be turned ON in Security Level Details - Remote Control Tools.

Sites → select a Site → Devices → select a Device → Remote Actions → Web Remote

New UI BETA → navigate to a device via Dashboards, Devices, or Sites → Web Remote action button

New UI BETA → Devices → All → Web Remote action button

About

Web Remote BETA is Datto RMM's new browser-based HTML5 remote control technology. It features faster connection times and is available as a remote action for online servers, laptops, and desktops.

A Web Remote session can be initiated from any device (Windows, macOS, Linux, iOS, or Android) so long as the device has a modern browser; an Agent is not required. However, only Windows and macOS devices with an Agent installed can be controlled via a Web Remote session.

Simultaneous connections from multiple users is supported for both Windows and macOS devices. Web Remote BETA can be accessed from the Remote Actions section in the current UI or from the new Device Summary page and the new Devices page in the New UI BETA. Refer to Remote Actions.

How to...

 

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