Setup > Account Settings > Custom Agent Settings
Sites > click on a site > Settings > Custom Agent Settings
About connection brokers
Datto RMM can use connection brokers to reduce outbound network traffic within a subnet. This can be useful especially for low bandwidth environments where you have a number of devices connected to the Datto RMM platform.
Connection brokers handle pings and keep alive requests to tell the platform if the devices within the subnet are online or not. By default, the option to use connection brokers is disabled, however, this can be modified in Account Settings and Site Settings.
The option to use connection brokers is disabled for every new Datto RMM account by default, however, you can manually enable it for the entire account or at the Site level.
Disabling connection brokers can be useful when diagnosing single device problems or to overcome local network configuration issues where communication between Agents with a connection broker may be more difficult than allowing them to reach the platform directly.
To disable or enable the use of connection brokers, do the following:
- Go to Setup > Account Settings > Custom Agent Settings or Sites > select a site > Settings > Custom Agent Settings.
- Switch the option Use Connection Brokers on or off accordingly. It will then allow or prevent any Agent from becoming a connection broker in the entire account or at the Site level.
Modifying the option at the Account level will override any selection made at the Site level. However, once you have configured the connection broker option in Account Settings, you can modify it manually at the Site level.
The Datto RMM Agent polls the platform every 90 seconds with keep-alive-messages. If the option to use connection brokers is enabled at the Account and/or Site level, and there is more than one Agent on a LAN connecting to the Datto RMM platform, one of those Agents will automatically be designated as a connection broker. It will then deal with all the pings and keep-alive-messages from the other devices in the subnet, which keeps the outbound traffic to a minimum. To learn how an Agent obtains a node score ranking to become a connection broker automatically, refer to Node scores.
You also have the ability to manually select a device within your network to act as a connection broker. This will give the device a node score of 20 by default.
Nominate a device as a connection broker that is likely to have the highest uptime within your network, such as a server.
In order to force an Agent to become a connection broker, do the following:
- Locate the Datto RMM Agent on the local device and right-click on it.
- Click Settings.
- Click the Preferences tab.
- Select the option Force this device to become a Connection Broker (CB).
- Click OK.
This will set the device to have a node score of 20, thus ensuring that the device is a connection broker. For further information, refer to Node scores.
If you have more than one device that has been set up as a connection broker inadvertently, the device that contacts the platform first will become the connection broker.
A site's connection broker can be located through one of the ways outlined below.
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