NAVIGATION Account > Suspended Devices
You may occasionally want to suspend monitoring while you perform maintenance on a device to stop false alerts from being generated.
To learn how to suspend/unsuspend monitoring on individual devices manually, refer to Suspend or unsuspend monitoring.
NOTE Devices targeted by a Monitoring Maintenance Window policy will not be listed under Account > Suspended Devices. Refer to Create a Monitoring Maintenance Window policy.
NOTE A way to use the Suspended Devices list is to suspend all devices you want to do maintenance on and then work directly from the Suspended Devices list. As you complete the work on each device, click the Unsuspend this device icon. Refer to Suspend or unsuspend monitoring.
Automatic suspension of a device can occur if the platform receives multiple monitor alerts from the same device within one minute. The purpose of the automatic suspension is to prevent a device from "spamming" the platform with multiple alerts. The current threshold is set to 100 alerts per minute.
Note that muting the alerts will not stop automatic suspension. It only means that you don't see the alerts in the Web Portal; however, they are still raised and sent to the platform. If the Agent sees that the threshold has been breached, automatic suspension of the device will occur.