Installing or uninstalling the iOS Agent

BEFORE YOU BEGIN  Before you can roll out Agents to mobile devices, you must go to the ComStore and download the Mobile Device Management component. Refer to Mobile device management.


The Datto RMM Mobile Device Management (MDM) service gives Datto RMM administrators the ability to roll out (enroll) and manage mobile devices from within the Datto RMM Web Portal.

Enrolling an iOS device requires either the execution of the device enrollment file (enclosed with the enrollment email), or scanning of the necessary site’s QR code.

Before starting, make sure to download the Mobile Device Management component from the ComStore. Refer to Mobile device management.

NOTE  In case you choose to enroll your iOS device through the enrollment email, ensure that you have a native iOS mail client installed on the device.

Enrolling an iOS device is a two-stage process:

  1. In the first stage, you need to enable the Apple Push Certificate in your account. Refer to Set up the Apple Push Certificate.
  2. In the second stage, you need to install the enrollment profile on your device. Refer to Install the Agent using the QR code (preferred method) and Install the iOS Agent via email.

Supported versions

For information on supported iOS versions, refer to Operating systems.

How to...