In Datto RMM, there are two different types of Agents: Managed and OnDemand. Although we refer to the Agent as being "Managed" or "OnDemand", it is not the Agent or the devices that are Managed or OnDemand but rather the sites they are associated with. For example, if you have created a Managed site, a Managed Agent will be deployed to all devices that belong to the site. Similarly, if you have created an OnDemand site, an OnDemand Agent will be installed on all the associated devices. You cannot have both Managed and OnDemand devices in the same site.
For more information, refer to Sites and The Datto RMM Agent and Agent Browser.
Managed and OnDemand Agents differ in functionality. While Managed Agents can access all Datto RMM features, OnDemand Agents have limited access. Here are a few key differences between an OnDemand and a Managed Agent:
|Automatic audit interval||Every 7 days||Every 24 hours|
|Allow remote takeover||Only with end user permission, via RDP and VNC||Unattended (no end user permission needed), via RDP, VNC, and Splashtop|
|Can initiate remote takeover||Via RDP, VNC, and Splashtop|
Reasons for deploying OnDemand Agents
You would typically deploy an OnDemand Agent if your end users insist that they request the remote takeover as they want to be present when the connection begins and ends. An OnDemand Agent is also great if you want only ad-hoc remote support, or support on devices that you don't regularly manage.
OnDemand Agents are only compatible with the Microsoft Windows operating system (Windows XP or newer).
On macOS devices, the icons below display when dark mode is applied on the system. Similar icons will display when light mode is applied.
|Online||Managed Agent that is currently connected to the Datto RMM platform.|
|Offline||The Agent is not connected to the Datto RMM platform.|
|Privacy Mode||The Agent is currently connected to the Datto RMM platform and has Privacy Mode enabled. Refer to Privacy Mode.|
|OnDemand Mode||OnDemand Agent that is currently connected to the Datto RMM platform.|
|Alert Mode Online||The Agent is online and waiting for a job to be run by the end user. Refer to Execution.|
|Alert Mode Offline||The Agent is offline and waiting for a job to be run by the end user. Refer to Execution.|
|Stopped||The Agent service has stopped. No logging is performed at this time.|
|Active Screen Share (Shown with 'Online')||A screen share session is currently in progress. The tray icon alternates between the Active Screen Share icon and the Online icon for the duration of the remote session. To learn about remote screen sharing, refer to Remote takeover tools.|
If you have re-branded your account, you will see the icons you uploaded, instead. Refer to Branding.
|Need to troubleshoot this? Open the Datto Knowledge Base.|
|Want to talk about it? Head on over to our Community Forum!|
|Forward this topic to others.|
|Provide feedback for the Documentation team.|