Devices

About devices

Devices are the endpoints that are managed in your Datto RMM account. All devices are associated with a site. Devices do not automatically materialize in Datto RMM when you add a site. The exact method of how you add devices to your sites depends on the device type.

Methods to add devices to your sites

Install the Datto RMM Agent

This method works for devices that have an operating system. The devices become visible in the Web Portal when the Datto RMM Agent is installed on them. You can install the Agent on the following device types:

For detailed information about the Datto RMM Agent, refer to Datto RMM Agent.

There are two types of the Datto RMM Agent that differ in functionality: Managed, and OnDemand. Which one is deployed depends on the type of site the device is associated with. For more information, refer to Managed and OnDemand Agents.

The Datto RMM Agent is specific to the operating system of the device it is installed on. For a feature comparison, refer to Features of Windows, macOS, Linux, and mobile device Agents.

The Datto RMM Agent allows you to audit and manage your devices, however, different device types have different menu options in the Web Portal. For more information, refer to Available menu options per device type.

Manage your device through a network node device

If you cannot install an Agent on your device (e.g. on your switch, router, printer, ESXi device, or any device that does not have an operating system), a network node device can manage it for you.

Network devices and printers lack an operating system and therefore do not support the installation of an Agent, but can still become managed devices using SNMP. For further information, refer to Manage and monitor SNMP-enabled network devices and printers.

The Datto RMM Agent cannot run on ESXi devices. To learn how you can manage and monitor them, refer to Manage and monitor ESXi devices.

Available menu options per device type

Various device types have access to different areas of the Web Portal:

Menu Option Server/Desktop/Laptop ESXi Host Network Device / Printer Mobile Device
Summary
Audit
Manage      
Monitor  
Support  
Policies

Further information

  • For an overview of the Device Summary page, refer to Device Summary.
  • Take an inventory of the hardware and software installed on a device, and see the devices discovered on the network. Refer to Audits.
  • Find out how to perform actions on your devices, refer to Device lists.
  • Create monitors to keep track of your devices' health. Refer to Manage monitors.
  • Target your devices with policies. Refer to Manage policies.
  • Run a component on your devices through a job. Refer to Jobs.
  • On the Support tab, you can follow up on tickets created for your devices. Refer to Manage tickets.
  • To learn how to generate reports or exports, refer to Report scheduler.

 

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