Single Alert View - New UI BETA

Refer to SITES → Monitor in Security Level Details - Permissions.

New UI BETA → Devices → All → click the name of a device → Open Alerts → click an alert message

New UI BETA → Devices → click the name of a device → Open Alerts → click an alert message

New UI BETA → Dashboards → click an area of any alert widget to drill into a list of alert messages → click an alert message

About

An alert is the automatic response to a device operating outside of the parameters defined in a monitor. Refer to Create a monitor. The Single Alert View page features a clear structure to ensure that alert information is relevant, in context, and actionable. The title and overview areas provide at-a-glance information about the alert, with all alerts titled according to the semantic [Priority] [Category] Alert On [Device Name], mirroring the data presented in widgets on the Dashboards. In addition, use of color to communicate urgency as well as timestamps helps you quickly understand and take action on key information. All timestamps on the page reflect the time zone configured on the Setup → My Info tab. Refer to Time Zone.

Action buttons

At the top of the page, the following action buttons are displayed.

Action Button Description
Resolve Allows you to resolve the alert. Once the alert is resolved, this action button will disappear, and an update will appear in the Timeline card.
Create Ticket Allows you to create a new ticket if you have a PSA Integration enabled. Once the ticket is created, the ticket number automatically appears in the Ticket field in the Overview card, the Ticket column in the Open Device Alerts card, and as an update in the Timeline card. Refer to Overview, Open Device Alerts, and Timeline for more details.

Overview

The Overview card for a single alert displays the following information:

Field Description
Message The contents of the alert message.
Status The status of the alert: Open, Resolved, or Muted.
Created Displays when the alert was created.
Ticket Displays a ticket number if the monitor was configured to create a ticket when an alert is raised. Refer to Create a monitor.
If a PSA Integration is enabled and you click the ticket number, the ticket will open in a new window in your PSA. If you are already logged into your PSA or single sign-on is configured for you, you will be directed to the ticket. If you are not logged into your PSA, you will be required to enter your login credentials first. If you don't have any PSA integration enabled, click the ticket number to open the Support tab. Refer to Manage tickets.
Device The hostname of the device that triggered the alert. Click to open the Device Summary - New UI BETA page.
Site The name of the site associated with the device that triggered the alert. Click the site name to open the Site Summary page.
Policy The name of the policy associated with the device that triggered the alert. Click the policy name to open the Manage monitors page.

Open Device Alerts

The Open Device Alerts card displays a list of the device's open alerts. The Column Chooser allows you to show or hide certain columns within the table. Select an option to show the column in the table, or deselect the option to remove it from the table. Fields that are unavailable to show or hide for this table are grayed out and not available for selection. You may also reorder columns in the table by clicking and dragging the header for the column you wish to move. This card adds context to the single alert details displayed in the Overview card. While some alerts are isolated incidents, some are part of a wider issue affecting the device, and viewing all of this information in one place allows you to decrease troubleshooting time. Refer to Open Alerts.

Timeline

The Timeline card displays a list of events associated with the alert in chronological order.

The following information is displayed:

Field Description
When? Displays how long ago the event occurred.
Event type The card can display the following events:
• Alert created
• Diagnostic information
• Email created
• Ticket created
• Alert resolved
Event details Displays the name and various details of the event, such as the date, time, ticket number (if applicable), and recipient email address. Successful events are highlighted in green, while failed events are highlighted in red.

 

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