Managing tickets

Refer to ACCOUNT → Support and SITES → Support in Security Level Details - Permissions

Account → Support

Sites → select a site → Support

Sites → select a site → Devices → select a device → Support

Tickets are managed on the Support tab at the Account, Site or Device level, using both the Datto RMM standalone ticketing and the integrated ticketing with Autotask PSA.

If you have the ConnectWise integration enabled, the Support tab is disabled. Refer to Round-trip ticketing.

  • On the Account → Support tab, you have access to all tickets in your Datto RMM account.
  • On the Sites → Support tab, you have access to all tickets for the selected site.
  • On the Device → Support tab, you have access to all tickets associated with the selected device.

The list features on these three pages are identical.

The Support tab

How to...


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