Web Remote BETA


Web Remote BETA is Datto RMM's new browser-based HTML5 remote control technology. It features faster connection times and is available as a remote action for online servers, laptops, and desktops.

IMPORTANT  A Web Remote session can be initiated from any device (Windows, macOS, Linux, iOS, or Android) so long as the device has a modern browser; an Agent is not required. However, only Windows and macOS devices with an Agent installed can be controlled via a Web Remote session. In addition, in order for Web Remote to function properly on macOS devices running Mojave or Catalina, the following settings under System Preferences > Security & Privacy > Privacy must have AEM Agent.app listed and checked:
Full Disk Access
Files and Folders

Simultaneous connections from multiple users is supported for both Windows and macOS devices. Web Remote BETA can be accessed from the Remote Actions section in the current UI or from the new Device Summary page and the new Devices page in the New UI BETA. Refer to Remote Actions.

NOTE  We are currently exploring new technology to make Web Remote even faster. Add the following at the end of the URL once you have connected to a device (Windows only) via Web Remote and then refresh the page:
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How to...