Web Remote BETA


Web Remote BETA is Datto RMM's new browser-based HTML5 remote control technology. It features faster connection times and is available as a remote action for online servers, laptops, and desktops.

IMPORTANT  A Web Remote session can be initiated from any device (Windows, macOS, Linux, iOS, or Android) using a Chrome or Firefox browser; an Agent is not required. However, only Windows and macOS devices with an Agent installed can be controlled via a Web Remote session. In addition, in order for Web Remote to function properly on macOS devices running Mojave or Catalina, these applications must be listed and checked under System Preferences > Security & Privacy > Privacy in the following sections:
Accessibility: AEM Agent, Vine Server
Full Disk Access: AEM Agent, Vine Server
Accessibility: AEM Agent, Vine Server
Browsers other than Chrome or Firefox may allow a Web Remote session to be initiated for remote control, but tools such as File Transfer will not be available.

Simultaneous connections from multiple users is supported for both Windows and macOS devices. Web Remote BETA can be accessed from the Remote Actions section in the current UI or from the new Device Summary page and the new Devices page in the New UI BETA. Refer to Remote Actions.

How to...