SECURITY Refer to SITES > Monitor in Security Level Details - Permissions.
NAVIGATION New UI BETA > Devices > All > click the name of a device > Open Alerts > click an alert message
NAVIGATION New UI BETA > Devices > click the name of a device > Open Alerts > click an alert message
NAVIGATION New UI BETA > Dashboards > click an area of any alert widget to drill into a list of alert messages > click an alert message
An alert is the automatic response to a device operating outside of the parameters defined in a monitor. Refer to Create a monitor. The Single Alert View page features a clear structure to ensure that alert information is relevant, in context, and actionable. The title and overview areas provide at-a-glance information about the alert, with all alerts titled according to the semantic [Priority] [Category] Alert On [Device Name], mirroring the data presented in widgets on the Dashboards. In addition, use of color to communicate urgency as well as timestamps helps you quickly understand and take action on key information. All timestamps on the page reflect the time zone configured on the Setup > My Info tab. Refer to Time Zone.
Different device types have different action buttons displayed at the top of the page. To access all action buttons, you may need to click the Alert Actions icon at the end of the row. The table below lists the available action buttons per device type. Further down, you will find information about each action button.
|Action Button||Server/Laptop/Desktop||Network Device||Printer||ESXi|
Only displayed for online devices and if the Web Remote option is turned ON in the Remote Control Tools section of your security level. Click the button to connect to the device using a Web Remote session. The session will open in a new browser tab.
IMPORTANT A Web Remote session can be initiated from any device (Windows, macOS, Linux, iOS, or Android) using a Chrome or Firefox browser; an Agent is not required. However, only Windows and macOS devices with an Agent installed can be controlled via a Web Remote session. In addition, in order for Web Remote to function properly on macOS devices running Mojave or Catalina, these applications must be listed and checked under System Preferences > Security & Privacy > Privacy in the following sections:
• Accessibility: AEM Agent, Vine Server
• Full Disk Access: AEM Agent, Vine Server
• Accessibility: AEM Agent, Vine Server
Browsers other than Chrome or Firefox may allow a Web Remote session to be initiated for remote control, but tools such as File Transfer will not be available.
For more information, refer to Web Remote BETA.
Only displayed for online devices. Click the button to initiate a connection to the device using the Agent Browser. You will automatically be logged in to the Agent Browser. Once you are connected to the device, you will be presented with a list of actions you can perform on it. For further information, refer to Agent Browser tools.
IMPORTANT A connection through the Agent Browser can only be initiated from Windows devices with a Managed Agent installed. OnDemand Agents and operating systems other than Windows do not have an Agent Browser.
Click the button to run a quick job against the device. Refer to Quick jobs - New UI BETA.
Only displayed if no ticket has yet been created for the alert. When displayed, it allows you to create a new ticket if you have a PSA Integration enabled. Once the ticket is created, the ticket number automatically appears in the Ticket field in the Overview card, the Ticket column in the Open Device Alerts card, and as an update in the Timeline card. Refer to Overview, Open Device Alerts, and Timeline for more details.
Click the button to resolve the alert. Once the alert is resolved, this action button will disappear, and an update will appear in the Timeline card. Refer to Timeline.
|Message||The contents of the alert message.|
|Status||The status of the alert: Open, Resolved, or Muted.|
|Alert UID||The unique identifier for this alert.|
|Created||Displays when the alert was created.|
|Ticket|| Displays a ticket number if the monitor was configured to create a ticket when an alert is raised. Refer to Create a monitor.
If a PSA Integration is enabled and you click the ticket number, the ticket will open in a new window in your PSA. If you are already logged into your PSA or single sign-on is configured for you, you will be directed to the ticket. If you are not logged into your PSA, you will be required to enter your login credentials first. Refer to Managing tickets.
|Device||The hostname of the device that triggered the alert.
Icons next to the device name help you identify whether the device is online (green circle) or offline (transparent circle), and whether privacy mode is switched on. Click the device name to open the Device Summary - New UI BETA page.
|Site||The name of the site associated with the device that triggered the alert. Click the site name to open the Site Summary page.|
|Policy||The name of the policy associated with the device that triggered the alert. Click the policy name to open the Manage monitors page.|
The Open Alerts card displays a list of the device's open alerts. The card header has a badge showing the number of alerts, and the color of the badge matches the color of the highest priority alert in the list.
This card adds context to the single alert details displayed in the Overview card. While some alerts are isolated incidents, some are part of a wider issue affecting the device, and viewing all of this information in one place allows you to decrease troubleshooting time. From this list, you can resolve the single alert, or you can resolve multiple related alerts all at once. You can also export all or selected rows to CSV. Refer to Open Alerts.
The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields.
The following information is displayed:
|When?||Displays how long ago the event occurred.|
|Event type|| The card can display the following events:
• Alert created
• Diagnostic information
• Email created
• Ticket pending/created
• Alert resolved
• Ticket closed
|Event details||Displays the name and various details of the event, such as the date, time, ticket number (if applicable), and recipient email address. Successful events are highlighted in green, while failed events are highlighted in red.|