Single Alert View - New UI BETA

About

An alert is the automatic response to a device operating outside of the parameters defined in a monitor. Refer to Create a monitor. The Single Alert View page features a clear structure to ensure that alert information is relevant, in context, and actionable. The title and overview areas provide at-a-glance information about the alert, with all alerts titled according to the semantic [Priority] [Category] Alert On [Device Name], mirroring the data presented in widgets on the Dashboards. In addition, use of color to communicate urgency as well as timestamps helps you quickly understand and take action on key information. All timestamps on the page reflect the time zone configured on the Setup > My Info tab. Refer to Time Zone. Icons next to the device name help you identify whether the device is online (green circle) or offline (transparent circle), and whether privacy mode is switched on.

Action buttons

Different device types have different action buttons displayed at the top of the page. To access all action buttons, you may need to click the Alert Actions icon at the end of the row. The table below lists the available action buttons per device type. Further down, you will find information about each action button.

Action Button Server/Laptop/Desktop Network Device Printer ESXi
Web Remote      
Agent Browser
Quick job      
Create Ticket
Resolve

Overview

The Overview card for a single alert displays the following information:

Field Description
Message The contents of the alert message.
Status The status of the alert: Open, Resolved, or Muted.
Alert UID The unique identifier for this alert.
Created Displays when the alert was created.
Ticket Displays a ticket number if the monitor was configured to create a ticket when an alert is raised. Refer to Create a monitor.
If a PSA Integration is enabled and you click the ticket number, the ticket will open in a new window in your PSA. If you are already logged into your PSA or single sign-on is configured for you, you will be directed to the ticket. If you are not logged into your PSA, you will be required to enter your login credentials first. Refer to Managing tickets.
Device The hostname of the device that triggered the alert. Click to open the Device Summary - New UI BETA page.
Site The name of the site associated with the device that triggered the alert. Click the site name to open the Site Summary page.
Policy The name of the policy associated with the device that triggered the alert. Click the policy name to open the Manage monitors page.

Open Device Alerts

The Open Alerts card displays a list of the device's open alerts. The card header has a badge showing the number of alerts, and the color of the badge matches the color of the highest priority alert in the list.

The single alert you are currently viewing is highlighted in the list.

This card adds context to the single alert details displayed in the Overview card. While some alerts are isolated incidents, some are part of a wider issue affecting the device, and viewing all of this information in one place allows you to decrease troubleshooting time. From this list, you can resolve the single alert, or you can resolve multiple related alerts all at once. You can also export all or selected rows to CSV. Refer to Open Alerts.

The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields.

Timeline

The Timeline card displays a list of events associated with the alert in chronological order.

The following information is displayed:

Field Description
When? Displays how long ago the event occurred.
Event type The card can display the following events:
• Alert created
• Diagnostic information
• Email created
• Ticket created
• Alert resolved
Event details Displays the name and various details of the event, such as the date, time, ticket number (if applicable), and recipient email address. Successful events are highlighted in green, while failed events are highlighted in red.