Datto EDR Integration

SECURITY  To enable the integration, refer to Setup > Integrations in Permissions.

NAVIGATION  Setup > Integrations > Datto EDR

About Datto EDR and Datto AV

Endpoint Detection and Response (EDR) platforms are designed to work in conjunction with antivirus (AV) products installed on the endpoints they monitor. The AV solution performs the detection and quarantine function, while EDR monitors the status of the endpoint, providing alerting and remediation responses when rule-based threat detection is triggered. Datto EDR and Datto AV are deployed using the same agent, and Datto AV operates from within the Datto EDR platform.

To learn more about Datto EDR and Datto AV, review this comparison resource and the peruse the FAQs in the Datto EDR Help system.

About the integration in Datto RMM

Both new and existing Datto EDR and Datto AV customers can take advantage of this built-in integration to protect their endpoints from threats.

Datto RMM sites will be automatically synchronized with Datto EDR as locations and assigned to the Default RMM organization in Datto EDR. Any endpoints protected by the Endpoint Security agent will be synced as devices and assigned to their corresponding locations. Once created, you can move synced locations to the organization of your choice.

Highlights

  • In just a couple of clicks, you can leverage your existing standalone Datto EDR tenant URL and API token for integration within Datto RMM.
  • Once integrated, your standalone Datto EDR tenant will function identically to an EDR-integrated-with-RMM tenant. This means you'll benefit from the familiar functionality and centralized management within the Datto RMM web interface.
  • Take advantage of the various Endpoint Security features, functionality, and workflows offered through this integration. For details, refer to Endpoint Security.

Prerequisites


QUESTION  Does the order of product purchases matter (purchasing Datto EDR before Datto RMM or vice versa)?

No, the order of purchases doesn't affect the integration process. Regardless of which product you purchased first, you can integrate them through the Datto RMM setup process.

QUESTION  Can I deploy agents via a policy within Datto RMM after integration? Will locations from RMM sync one-to-one with the standalone Datto EDR locations?

Yes, agent deployment via an Endpoint Security policy within Datto RMM and location syncing between RMM and EDR will function after integration configuration. In fact, it's recommended to avoid deploying Datto EDR agents before integrating with Datto RMM to ensure a smooth deployment process.

QUESTION  How does this integration impact an existing standalone Datto EDR instance with numerous locations and agents?

This integration process is ideal for fresh Datto EDR deployments. However, it's important to consider the impact on existing standalone EDR deployments with a high number of locations and agents:

  • Maintaining separate management: If you prefer to manage these agents, organizations, and locations separately from your Datto RMM-managed endpoints, you won't experience any impact. You can continue to manage these entities from your now-integrated instance.
  • Centralized management with Datto RMM: If you want to leverage Datto RMM for centralized management of Datto EDR deployments, some additional steps are required, as follows:
    • Redeploying agents: You'll need to uninstall the existing agents deployed via the standalone Datto EDR instance. Then, redeploy them through Datto RMM.
    • Coexisting organizations and locations: The existing organizations and locations created with your standalone Datto EDR instance will remain. The Datto EDR instance will also receive the synced organizations and locations from Datto RMM.

How to...

To enable the Datto EDR Integration, complete the following steps in Datto RMM:

  1. Navigate to Setup > Integrations > Datto EDR.
  2. In the API Details card, enter the full URL for your instance of Datto EDR.

    3. IMPORTANT  Be sure you have entered the subdomain for the instance of Datto EDR you wish to connect and continue to use. Once enabled, this integration cannot be turned off or changed via this interface.

  3. Paste the API token copied from your Datto EDR instance. To learn how to generate this token, refer to Generating Datto EDR API tokens in the Datto EDR Help.

    4. NOTE  This API token will be used only for authentication purposes. Once the integration is enabled, deleting the API token in Datto EDR will not affect the integration in Datto RMM.

  4. Click Save and check now.

  5. Upon successful connection, the authentication button will be grayed out and will display Mapped.