Datto Workplace Integration

About Datto Workplace

Datto Workplace is Datto's online file sharing and collaboration service. Datto Workplace is an all-in-one solution for synchronizing files between devices, project collaboration, continuous background file backup, and remote file access. It consists of the following components:

  • Workplace Online: The web interface that provides the administrative functions and access to all files stored on the Workplace service.
  • Workplace Desktop: Installed on your computer, Workplace Desktop runs silently in the background ensuring the latest versions of files are available locally on your computer. It is also responsible for making backups of folders you have selected.
  • Workplace Server: Workplace Server is a component of the Workplace service. It makes all your files accessible through Workplace while retaining local, centralized data storage so that your data is also available via your local area network (LAN). The Workplace service keeps all data on your LAN accessible internally and in sync with Workplace.
  • Workplace Mobile: Available for iOS (iPhone/iPad) and Android, Workplace Mobile provides access to your files stored in the Workplace cloud, and allows document editing within Workplace Mobile.

For more detailed information about Datto Workplace, please visit the Datto Workplace Manager Help.

About the Datto Workplace Integration

The integration offers the following major benefits:

  • Seamless, silent deployment and removal of Datto Workplace using Datto RMM. The Datto Workplace team key allows you to install or uninstall Workplace Desktop without end user interaction. The installation and uninstallation of the Workplace Desktop can be performed using the same component. Refer to Install Workplace Desktop.
  • Monitoring of Datto Workplace and alerting when, for example, devices fail to sync. Tickets can also be created from the alerts in Autotask PSA if the ticket integration is enabled. Refer to Configure ticket integration.
  • Visibility on Datto Workplace status in Datto RMM. Any managed device will display the Datto Workplace status, as well as related sync information. You can use this information in reports or filters. Moreover, if you use the Autotask PSA Integration and the user-defined field synchronization is enabled, the Datto Workplace information will be synced to your Autotask PSA configuration items. Refer to Configure device synchronization.

How to...