Branding

SECURITY  Administrator

NAVIGATION  Setup > Branding

1. To edit the logos and color scheme of the Web Portal, click Edit in the Web Portal Branding section.
   

2. Modify the following settings:

Setting	Description
Custom Web Portal Logo	Upload a logo to be displayed in the top left corner of the Web Portal. To keep the aspect ratio of your logo, you should not exceed a size of 260 pixels wide by 35 pixels high. Supported file formats: PNG, JPG, GIF.
Custom Report Logo	Upload a logo to be displayed at the top of reports. To keep the aspect ratio of your logo, you should not exceed a size of 758 pixels wide by 130 pixels high. Supported file formats: PNG, JPG, GIF.
Web Portal Header Color	Select the color of the page headers in hexadecimal color value. This includes the side navigation pane headers as well.
Web Portal Menu Color 1	Select the color of the top navigation menu background in hexadecimal color value.
Web Portal Menu Color 2	Select the color of the top navigation tabs in hexadecimal color value.

3. To keep your changes, click Save.

To restore the factory defaults, click Restore Defaults.

To cancel without saving any changes, click Cancel.

1. To edit the logos used for the Agent and some labels in the Agent Browser, click Edit in the Agent Branding section.
   

2. Modify the following settings:

Setting	Description
Company Name	Appears under the About section in the Agent Browser. (Either right-click the Agent and click About or open the Agent Browser and click Help > About.)
Product Name	Appears in the following places: • As the Agent Browser icon label in the system tray • Next to the desktop shortcut logo in the upper left corner of the Agent Browser window • As the first menu in the Agent Browser's menu bar • In confirmation dialog boxes in the Agent Browser
Primary Text	Specify the text that will be displayed on the Managed Agent login screen. The current text is shown to the right.
OnDemand Text	Specify the text that will be displayed on a device with an OnDemand Agent installed. The current text is shown to the right.
Company URL	Appears under the About section in the Agent Browser. (Either right-click the Agent and click About or open the Agent Browser and click Help > About.)
Company Support URL	Specify the company's Support URL.
Primary Logo	Upload a primary logo for the Agent Browser (176x176, PNG file). It will appear on the Agent Browser login screen.
Patch Reboot Window	Upload a logo for your patch reboot reminder (260x35, PNG file). It will appear as a toaster notification on the end user's device to remind them that a reboot is needed to finish a patch update on the device. For further information, refer to the POWER section in Create a Patch Management policy.
Desktop shortcut	Upload a logo for the Agent Browser desktop shortcut (16x16/32x32/48x48, single ICO file). It will appear in the upper left corner of your Agent Browser window and in the Agent Browser's About section. (Either right-click the Agent and click About or open the Agent Browser and click Help > About.) It's also used in the support request submission dialog box.
Agent icons	Agent icons in ICO format of size 16x16 and 32x32 are supported. To maintain Windows and macOS support, use icons of size 32x32. 16x16 is sufficient for Windows-only estates. Administrators can use Paint.net for Windows (available from the ComStore) to produce ICO files. Refer to Agent icons.

3. To keep your changes, click Save.

To restore the factory defaults, click Restore Defaults.

To cancel without saving any changes, click Cancel.

4. Once your changes have been saved, click Push Changes so that they can be applied.

IMPORTANT  This section is only available if the Autotask PSA Integration is enabled. For information about the integration, refer to Autotask PSA Integration. For information about how end users can create a ticket (support request), refer to Agent ticketing for end users.

1. To brand the support request form that end users can submit through the Agent Browser, click Edit in the Support Request Branding section.
   

2. Modify the following settings:

Setting	Description
Form Logo	Upload a logo to be displayed at the top of the support request form. To keep the aspect ratio of your logo, you should not exceed a size of 688 pixels wide by 130 pixels high. Supported file formats: PNG, JPG, GIF.
Logo Page Alignment	Click to choose left or center alignment for the logo.
Fields	• Tell us about the issue: This field can be optional, mandatory (selected by default), or you can hide it from the form. • How urgent is your request?: Select to show (selected by default) or hide this field. • Who is impacted?: Select to show (selected by default) or hide this field. • Your name: This field can be optional (selected by default), mandatory, or you can hide it from the form. • Your email: This field can be optional (selected by default), mandatory, or you can hide it from the form. • Phone number: This field can be optional (selected by default), mandatory, or you can hide it from the form. • Screenshot: Select to show (selected by default) or hide this field. NOTE  When the Screenshot field in Support Request Branding is configured to be hidden, but an Agent policy targets a device and has the Take screenshot and request support option ON, the end user can still take and submit a screenshot. Refer to Create an Agent policy and Agent ticketing for end users.
Auto-Save	Select the check box to save and pre-populate information entered by the user. For example, if this check box is selected, the user only has to enter their name once, as it will be remembered after that.
Submit Button Color	Select the color for the Submit button.
Submit Button Text Color	Select the color for the Submit button text.

3. To keep your changes, click Save.

To restore the factory defaults, click Restore Defaults.

To cancel without saving any changes, click Cancel.

4. Once your changes have been saved, click Push Changes so that they can be applied.