The Datto RMM cloud application is located on a number of platforms around the globe. Each platform consists of a number of individual server instances that control different areas of the product (Agent connectivity, Web Portal, etc.). To achieve the fastest connection, your account will reside on the platform that is geographically nearest to you, based on the location you specified when you signed up.
NOTE If you have accidentally selected a wrong location, contact your account manager for assistance to have your account migrated to the correct platform.
|Region||Platform Name||Direct Platform Address||Direct Login Page|
|US East (Virginia)
US West (Oregon)
IMPORTANT To connect to your platform, you must open your firewall for platform-specific IP addresses. Some firewalls, proxies, or security appliances may require access to the URL of the service as well as the IP address. For further information, refer to Whitelisting requirements for IP addresses and URLs.
Logging in to your platform
Refer to Logging in.