Datto RMM platforms

The Datto RMM cloud application is located on a number of platforms around the globe. Each platform consists of a number of individual server instances that control different areas of the product (Agent connectivity, Web Portal, etc.). To achieve the fastest connection, your account will reside on the platform that is geographically nearest to you, based on the location you specified when you signed up.

NOTE  If you have accidentally selected a wrong location, contact your account manager for assistance to have your account migrated to the correct platform.

Current regions and platforms

Region Platform Name Direct Platform Address Direct Login Page
EU (Ireland) Pinotage
Merlot
https://pinotage.centrastage.net
https://merlot.centrastage.net
https://pinotage.centrastage.net/csm/login
https://merlot.centrastage.net/csm/login
US East (Virginia)
US West (Oregon)
Concord
Zinfandel
https://concord.centrastage.net
https://zinfandel.centrastage.net
https://concord.centrastage.net/csm/login
https://zinfandel.centrastage.net/csm/login
APAC (Sydney) Syrah https://syrah.centrastage.net https://syrah.centrastage.net/csm/login

IMPORTANT  To connect to your platform, you must open your firewall for platform-specific IP addresses. Some firewalls, proxies, or security appliances may require access to the URL of the service as well as the IP address. For further information, refer to Whitelisting requirements for IP addresses and URLs.

Logging in to your platform

Refer to Logging in.