The Datto RMM Agent can be installed on a wide range of operating systems.
The Datto RMM Agent can be installed and may function as expected on other operating systems that are not listed here, however, support is only provided for the operating systems outlined below.
Home versions of Windows are not supported.
|Operating System / Device||Version|
|Windows||• Windows XP SP3 Professional 32-bit 1
• Windows Vista Enterprise 32-bit
• Windows Server 2003 & R2 SP2 32/64-bit (Enterprise editions)1
• Windows 7 32/64-bit with KB2999226 and KB2533623 updates installed
• Windows 8/8.1 32/64-bit with KB2999226 update installed
• Windows 10 32/64-bit
• Windows Server 2008 & R2 32/64-bit (Standard editions) with KB2999226 and KB2533623 updates installed
• Windows Server 2012 64-bit & Windows Server 2012 R2 64-bit with KB2999226 update installed
• Windows Server 2016 64-bit2
• Windows Server 2019 64-bit
|macOS3||• Latest two final versions|
|Linux||• Fedora: latest two 64-bit versions from version 284
• Debian: latest two 64-bit Long-Term Support (LTS) versions from version 8 with libicu-dev, libssl-dev, and libcurl3 packages4,5
• CentOS: latest two 64-bit versions from version 7 with libicu package4
• Ubuntu: current 64-bit Long-Term Support (LTS) versions from 16.04.6 with libicu-dev and libssl-dev packages.4 Refer to list of releases.
• Red Hat Enterprise Linux 7 64-bit and later versions using Extra Packages for Enterprise Linux (EPEL)6
The Datto RMM Agent requires that a full runtime version of an open source tool set called Mono is installed on each Linux device.
Supported Mono versions:
• Mono 3 and later7
The Datto RMM Agent requires an operating system that is compatible with Microsoft .NET Core. While some ARM distributions are supported for the 32-bit architecture, generally a 64-bit version of Linux is required. Refer to this compatibility list.
|Smartphones and Tablets||• iOS 7 and later versions
• Android 2.3.3 and later versions
1 Windows Server 2003 needs to have the SHA2 hotfix applied. Please note that the Agent may install and run on XP/2003 but due to the end-of-life status of these operating systems, we cannot guarantee correct operation or offer official support. For more information, refer to Discontinuation of support for Windows XP and Windows Server 2003.
2 The Agent will work on Windows Server Core.
3 The Agent will work on macOS 10.7.x and later versions but support is provided and the Agent is tested only on the latest two final versions.
4 CentOS requires yum-utils to be manually installed prior to the Agent. When the Agent is being installed, the Linux installation script is able to recognize the supported Linux versions and install Mono from the official repository.
5 The Agent may work with any Debian-based distribution but support is only provided for the ones listed.
6 Mono can be installed from EPEL.
7 If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work. Please also see further footnotes for the supported Linux versions. The Linux Agent is undergoing a gradual process of migration that, when completed, will remove the requirement for the Mono framework. When this change is complete it will be announced. The Mono framework will remain a requirement until further notice.
Under certain circumstances, the Agent installer can become blocked on Windows Server 2003 devices, thus aborting the installation process. In this case, the installer must be "unblocked" in the file's Properties menu.
On December 1, 2019, Datto RMM will stop communicating via TLS 1.0 and 1.1 in order to increase the security of our connections. This will result in devices running Windows XP and Windows Server 2003 losing the ability to communicate with the Datto RMM service.
We recommend that all hardware running these operating systems is replaced before this time.
With the discontinuation of support for TLS 1.0 and 1.1, any device running Windows NT 5 or older will lose the ability to communicate with the platform. This includes but is not limited to Windows XP, Windows Server 2003, Windows Fundamentals for Legacy PCs, and Windows 2000.
After TLS 1.0 and 1.1 support is discontinued, these Agents will remain in a “connecting” state but will no longer be able to establish any communication with the Datto RMM service.
After weighing up the benefits of continuing support for legacy Windows operating systems against protection from TLS 1.0 and 1.1 attacks, the decision was made to favor security.
TLS 1.0 and 1.1 suffer from numerous vulnerabilities which are actively exploited. Only by discontinuing support for these protocols is the Datto RMM service truly inoculated against such exploits.
Discontinuing support for TLS 1.0 and 1.1 has a direct effect on connectivity for older Microsoft operating systems because these operating systems lack any in-built support for TLS 1.2+. The .NET Framework, on which the Datto RMM software is built, supports TLS 1.2+ from version 4.5, but the latest version supported by these operating systems is 4.0.3.
This stalemate has effectively forced Datto RMM to keep in rotation a few dedicated Amazon S3 servers capable of communicating via this protocol in the name of maintaining support.
Note that only devices not able to support any other encryption method would ever use TLS 1.0 or 1.1.
As of December 1, 2019, these remaining Amazon S3 servers will also have their support for TLS 1.0 and 1.1 disabled.
Migration to newer systems
We appreciate that many users still maintain legacy XP/Server 2003 systems for the sake of compatibility or to run bespoke software, however, we can no longer support these use cases.
It is strongly recommended that all users running legacy systems upgrade them before December 1, 2019 in order to continue compatibility with Datto RMM.
If you have any questions about the changeover, please feel free to get in touch with our Support staff by filing a Support Ticket in your Partner Portal.
Also, please review this article in the Community for discussion and to provide feedback.
The Datto RMM service has a minimum requirement of Microsoft .NET Full Framework version 4.0.3.
.NET 4.0.3 or higher Client Profile version is not supported.
Windows version 6.2 (Windows 8 / Windows Server 2012) and above meet installation requirements by default.
The Datto RMM Agent installer performs prerequisite checks when executing on Windows version 6.1 (Windows 7 / Windows Server 2008 R2) or below. Required software found to be missing will be downloaded and silently installed in the background.
- Windows Imaging Component (Windows XP / Windows Server 2003 only)
- .NET Framework 4.0 (prerequisite for .NET Framework 4.0.3)
- .NET Framework 4.0.3
Downloaded files are located in the Datto RMM Agent installer's current directory. To avoid repeated downloads, the installer will check for the existence of files in this location before downloading.
If a detected .NET Framework version is higher than 4.0.3, then no further checks will be performed and the Datto RMM Agent installation will begin.
If the download and installation of prerequisite software is required, it will take a considerable amount of time depending on internet bandwidth and device specification. It's normal to wait an hour in these cases for an installation to complete. Due to the silent nature of the Datto RMM Agent installer, no visual feedback will be present during this time.
Existing Datto RMM Agents that do not meet the .NET Framework 4.0.3 minimum requirement will not automatically update. The 2017-1 .NET Minimum Requirement Utility [WIN] ComStore Component is designed for such scenarios. Devices still running version 2 of the .NET Framework after the 2017-1 release will retain a degree of functionality, but support for such devices will not be provided.
For further information on .NET Framework versions, refer to .NET Framework Versions and Dependencies.
- The network node device performing ESXi monitoring must run on Windows operating system and have Microsoft .NET Framework version 4.5 or higher.
- The network node device performing ESXi monitoring can run on a guest machine on the ESXi host. Please note that the downside of monitoring from a guest is that all monitoring stops when the host goes down.
- ESXi monitoring is supported across subnets, so the network node device does not have to be on the same subnet as the ESXi device but it must be on the same network to be reachable.
The Datto RMM Agent communicates with the platform using the IPv4 protocol.
IPv6 connections are not supported at this time.
The Datto RMM Web Portal is tested against the latest two versions of the following web browsers:
- Internet Explorer (Refer to end of support for older versions of IE.)
- Google Chrome (Refer to Update Google Chrome.)
- Mozilla Firefox (Refer to Firefox Releases.)
- Safari (Refer to Safari version history.)
While the Datto RMM features may work in older versions, support is provided for the latest two versions of the web browsers listed above.
To ensure you are protected by the latest security updates, we recommend that you update your web browser when a new version becomes available.
When working in the Web Portal, it is best practice to edit your data or perform any changes in the same browser tab. Having multiple browsers and/or browser tabs open and editing the same data in more than one browser or browser tab may cause bad data.
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