Datto RMM 9.3.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Monday, March 29, 2021 09:00 13:00 4 hrs
Zinfandel (US West) Wednesday, March 31, 2021 08:00 11:00 3 hrs
Concord (US East) Thursday, April 1, 2021 08:00 11:00 3 hrs
Pinotage (EU1) Tuesday, April 6, 2021 17:00 22:00 5 hrs
Merlot (EU2) Wednesday, April 7, 2021 17:00 20:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform and Agent release; therefore, partners should expect disconnection of the Agent during the update window.

About the release

The 9.3.0 release is the third monthly update for Datto RMM in 2021. Along with numerous fixes and improvements, some of the highlights are listed below.

Self-provisioning of additional licenses

You can now self-provision additional licenses from within Datto RMM on the new Licenses page in a matter of seconds. Refer to Licenses - New UI.

On this page, you can perform the following actions:

  • Add Datto RMM managed device licenses. On the Licenses page in the New UI, you can view your current license count and usage as well as add additional endpoint licenses. Licenses are made immediately available for use when they are added from this page.

  • Enable Ransomware Detection and add licenses. Not yet using Ransomware Detection? On the Licenses page in the New UI, you can enable the feature and add licenses as required. Licenses are made immediately available for use when they are added from this page.

NOTE  Self-provisioning of additional licenses requires users to have either Administrator security level or Manage access to Billing. For more information, refer to Security Level Details - Permissions.

VIDEO  Watch this video in which Product Manager Frederick Bendžius-Drennan takes you through this feature.

VIDEO  Datto RMM 9.3.0 Release Overview
Join Melissa Hockenberry, Community Program Manager, and Frederick Bendžius-Drennan, Product Manager, as they provide a quick overview of the Datto RMM 9.3.0 release featuring the ComStore in the New UI, Web Remote updates, the ability to interact with device filters in the Datto RMM API, and self-service of additional licenses in the New UI.

Updates to the New UI

We have also made numerous updates to the New UI. These include the following:

  • User interface branding. You can now specify a color and logo for the New UI from the Branding page. Refer to New UI branding.

  • ComStore in the New UI. You can now access the ComStore in the New UI, allowing you to search for, view, and add applications, scripts, and device monitors. You can now also search for ComStore components and add them while scheduling a job or creating a quick job. Refer to ComStore - New UI.

Block remote input with Web Remote

You can now access an option under Preferences to prevent mouse or keyboard input by the end user on the remote device. This setting persists until the technician manually reverts it or the session ends. Refer to Preferences.

Device filters in the API

You can now interact with device filters in the Datto RMM API, providing additional flexibility. Refer to Use Swagger UI to explore API requests.

This update includes the following:

  • Accessing device filters. We have added a new filter controller with options to GET Custom Device Filters and Default Device Filters. You can also GET Site Device Filters via the sites controller.

  • Adding device filters as parameters. Device filters can now be added as parameters to account and site-level device GET requests.

New components: Microsoft Exchange ProxyLogon/Hafnium Scanner and Silver Sparrow Detection and Prevention

New scanners for the Hafnium and Proxylogon exploits for Windows Exchange servers and the Silver Sparrow dropper for macOS help ensure that your devices are safe and cyber-resilient. Refer to ComStore - New UI.

List of improvements and fixes

New UI

Type Case ID Summary
Feature RMM-10625 You can now delete a site in the New UI. Refer to Deleting a site - New UI.
Feature RMM-10785 We clarified the policy refresh timescales to say they occur at "midnight for your account" instead of at 00:00 UTC. Refer to Policy membership recalculation.
Feature RMM-11159 You can now add a ComStore component to a job and your Component Library while scheduling a job or creating a quick job. Refer to Scheduled jobs - New UI and Quick jobs - New UI.
Feature RMM-11160 You can now search for ComStore components when scheduling a job or creating a quick job. Refer to Scheduled jobs - New UI and Quick jobs - New UI.
Feature RMM-11168 You can now add ComStore components to your Component Library from the ComStore page. Refer to ComStore - New UI.
Feature RMM-11197 You can now view a list of components on the ComStore page. Refer to List of components.
Feature RMM-11198 You can now search for components on the ComStore page. Refer to Search for a component.
Feature RMM-11199 You can now navigate directly to the Community ComStore from the ComStore page. Refer to Community ComStore.
Feature RMM-11200 You can now filter the Name column on the ComStore page. Refer to The components table.
Feature RMM-11201 You can now filter the Description column on the ComStore page. Refer to The components table.
Feature RMM-11202 You can now sort the Last Edited column on the ComStore page. Refer to The components table.
Feature RMM-11203 You can now filter the Category column on the ComStore page. Refer to The components table.
Feature RMM-11208 You can now sort the Published column on the ComStore page. Refer to The components table.
Feature RMM-11301 You can now select an option on Ransomware Detection monitors for an auto-response to attempt to terminate suspected ransomware processes. Refer to Ransomware monitor only.
Feature RMM-11323 You can now view configured user interface color and logo options when navigating the interface. Refer to New UI branding.
Feature RMM-11325 You can now edit the user interface branding options. Refer to New UI branding.
Feature RMM-11327 You can now view the user interface branding options. Refer to New UI branding.
Feature RMM-11328 You can now set the user interface branding options to the default configuration. Refer to New UI branding.
Feature RMM-11372 You can now have several sections of the left-hand navigation open simultaneously. Refer to Areas.
Feature RMM-11398 Dashboards will now automatically change layout from horizontal to vertical when there is not enough space to display all of the widgets. Refer to Dashboards.
Fix RMM-11249 We fixed an issue where the Device Filter widget and the Devices Under Maintenance widget could display the results in the wrong color. Refer to Widget Library.
Fix RMM-11472 We fixed an issue where Administrators were not able to delete dashboards shared with them.

Web Remote

Type Case ID Summary
Feature RMM-10930 We added the ability to block remote input when using Web Remote. Refer to Preferences.
Feature RMM-11123 We improved the system tray icon to indicate a remote session is in progress when using Web Remote.

Autotask PSA Integration

Type Case ID Summary
Fix RMM-11404 We fixed an issue where devices would not sync and have the error "The InstalledProduct cannot be moved because it is not currently synced to AEM" due to an existing configuration item in an unmapped company. Refer to Device sync logic.
Fix RMM-11462 We fixed an issue where editing site mapping rules could result in site mappings disappearing.

ConnectWise Manage Integration

Type Case ID Summary
Feature RMM-11068 You can now select a new option to de-duplicate repeating alerts when creating tickets. Refer to Configure repeating alert.

Splashtop

Type Case ID Summary
Feature RMM-11234 We improved the system tray icon to indicate a remote session is in progress when using Splashtop.

Agent installation

Type Case ID Summary
Feature RMM-11311 We improved the Agent uninstallation logic to only remove the VNC service running from the Agent install location. Refer to VNC Settings.

Antivirus

Type Case ID Summary
Fix RMM-11461 We fixed an issue where the universal antivirus detection incorrectly reported Bitdefender as not up-to-date.

API

Type Case ID Summary
Feature RMM-11287 You can now apply Default, Custom, and Site Device Filters as a parameter for account devices. Refer to Use Swagger UI to explore API requests.
Feature RMM-11357 You can now apply Default, Custom, and Site Device Filters as a parameter for site devices. Refer to Use Swagger UI to explore API requests.
Feature RMM-11358 You can now retrieve Default, Custom, and Site Device Filters using a new endpoint. Refer to Use Swagger UI to explore API requests.
Feature RMM-11446 The AEM API is now called the Datto RMM API. Refer to Datto RMM API.

Audit

Type Case ID Summary
Feature RMM-11228 We improved the accuracy of the Reboot Required field on Windows by including the PendingFileRenameOperations registry key.

NOTE  This change has been reverted. For more information, refer to this Community post.

Fix RMM-10574 We fixed an issue where incorrect process details such as the Service Name could be displayed.
Fix RMM-10981 We fixed an issue where filters could provide incorrect results when using the Additional IP Address criterion.

Branding

Type Case ID Summary
Fix RMM-10782 We fixed an issue where custom branding changes would only be registered after an Agent restart on macOS.

Groups

Type Case ID Summary
Fix RMM-10371 We fixed an issue where users could experience an error when attempting to delete Site Groups.

Jobs

Type Case ID Summary
Fix RMM-11603 We fixed an issue where an Agent could become stuck running a job and prevent subsequent actions triggering successfully.

Monitoring

Type Case ID Summary
Fix RMM-10227 We fixed an issue where non-ASCII characters were not correctly rendered in alert details, emails, and resulting Autotask PSA tickets.
Fix RMM-10663 We fixed an issue where duplicate credentials would prevent SNMP monitors from functioning.
Fix RMM-10801 We fixed an issue where SNMP monitors configured to trigger when a value changed would always raise an alert after a policy refresh.
Fix RMM-10886 We fixed an issue where the File/Folder Size monitor would not function if the threshold was set to 2048 MB or above.

Network management

Type Case ID Summary
Fix RMM-11362 We fixed an issue where the topology map would incorrectly state a scan was scheduled or underway.

Policy management

Type Case ID Summary
Fix RMM-11211 We fixed an issue where editing policies could cause response component variables to be removed.

ComStore updates

IMPORTANT  This table does not list updates for components that are installed via Software Management.

Component Name Platform New/Changed Description
Citrix Workspace [WIN] Win New  
Citrix Workspace [MAC] macOS New  
Microsoft Exchange ProxyLogon/Hafnium Scanner [WIN] Win New  
Display Branded Toast Notification/Reboot [WIN] Win New  
Datto Workplace [MAC] macOS Changed  
Disk Space Monitor [WIN/MAC/LIN] All Changed Improved descriptions for input variables; script is unchanged.
Silver Sparrow Detection and Prevention [MAC] macOS New  
Zorus Agent Install/Uninstall w/ Options [WIN] Win Changed  
Monitor Bitdefender Last Scan State [WIN] Win New Refer to CyberDrain components.
Monitor Bitdefender Quarantine [WIN] Win New
Monitor Windows Server Backup [WIN] Win New
Monitor New Domain Users [WIN] Win Changed
Monitor External Open Ports [WIN] Win Changed
IT-Glue Automatic Documentation - Device Audit Log [WIN] Win Changed