Datto RMM 8.9.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Tuesday, November 10th, 2020 10:00 13:00 3 hrs
Zinfandel (US West) Wednesday, November 11th, 2020 09:00 12:00 3 hrs
Concord (US East) Thursday, November 12th, 2020 09:00 12:00 3 hrs
Merlot (EU2) Thursday, November 12th, 2020 18:00 21:00 3 hrs
Pinotage (EU1) Monday, November 16th, 2020 18:00 21:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform AND Agent release, therefore, partners should expect very brief disconnects of the Agent during the update window.

About the release

The 8.9.0 release is the eleventh update for Datto RMM in 2020. Along with numerous fixes and improvements, some of the highlights are listed below.

Uninstalling MSI-based software from the Device Summary page

In this release we add an important new action to device pages in the New UI: uninstall MSI-based software. This action is available in the Installed Applications card on the Device Summary page, and it enables technicians to take prompt action to uninstall MSI-based software from a device in a single click. Refer to Installed Applications.

Viewing and managing policies in the New UI

You can now manage numerous policy types in the New UI, including view, create, edit, and delete functionality.

  • Access all your policies in one place. The new Policies section in the left-hand navigation menu contains both global (also known as account) and site policies. With powerful sorting and filtering, this provides improved visibility over the policy configuration in your account in a new flat structure. Refer to Policies - New UI.

  • Manage policies. You can now view, create, and delete the following policy types: Monitoring, ESXi, Agent, and Maintenance (renamed from Monitoring Maintenance Window). We have made numerous user experience improvements to make it easier to configure policies to your requirements, manage exceptions, and more. Additional policy types are on the way in subsequent releases. Refer to Policy types.

Web Remote in the Agent Browser

You can now access Web Remote directly alongside the other tools available in the Agent Browser. Refer to Agent Browser tools.

Changes to monitor muting

IMPORTANT  The Mute Monitors for Devices action in the current UI will now disable the corresponding monitor at the device level. All references to muting a monitor have been removed and muted alerts will no longer be available to view.

Over 50% of alerts created in Datto RMM are muted and never viewed. This more than doubles the amount of resources required to process and store alerts, while offering no benefit to users.

Due to this, we will be replacing monitor muting actions with disabling the monitor instead. Disabling a monitor can be performed from all places where muting a monitor was previously available, but the result is similar to disabling a monitor at the device level. The user requirement to stop receiving alerts from a monitor is still fulfilled. Refer to Disable Monitor(s) for Devices.

We have also introduced the automatic disabling of a monitor at the device level that raises over 10,000 alerts in a 24-hour period in both the current UI and the New UI. Refer to Global monitor alert rate limit.

RMM Help terminology updates: allow list and block list

In line with industry standards, we have updated the RMM Online Help to refer to "allow list" and "block list" instead of "whitelist" and "blacklist", respectively. Refer to Allow list requirements for IP addresses and URLs. Please update any bookmarks to this article that you may have.

List of improvements and fixes

New UI

Type Case ID Summary
Feature RMM-4397 You can now access Device Groups on the Device Filters and Groups page. Refer to Groups - New UI.
Feature RMM-4800 You can now view and edit Monitoring and ESXi policies. Refer to Monitoring policy, ESXi policy, and Editing a policy.
Feature RMM-4905 You can now view and edit Monitoring and ESXi policy metadata, such as name, type, and scope of policy. Refer to Monitoring policy, ESXi policy, and Editing a policy.
Feature RMM-4906 You can now view and edit Monitoring policy targets. Refer to Monitoring policy, Targets, and Editing a policy.
Feature RMM-4908 You can now view and edit Monitoring and ESXi policy monitors. Refer to Monitoring policy, ESXi policy, and Editing a policy.
Feature RMM-4909 You can now view and edit site exclusions on the Policy page. Refer to Enabling or disabling the policy, sites, or devices and Editing a policy.
Feature RMM-4910 You can now view and edit device exclusions on the Policy page. Refer to Enabling or disabling the policy, sites, or devices and Editing a policy.
Feature RMM-4911 You can now delete policies. Refer to Editing a policy.
Feature RMM-4914 You can now create Monitoring and ESXi policies. Refer to Creating a policy, Monitoring policy, and ESXi policy.
Feature RMM-4954 You can now create sites. Refer to Creating a site - New UI.
Feature RMM-5007 You can now base a new Monitoring and ESXi policy off an existing one. Refer to Copy and Editing a policy.
Feature RMM-5046 You can now uninstall MSI-based software from the Installed Applications card using a new Uninstall action. Refer to Installed Applications.
Feature RMM-5077 We added a new default device filter for Windows Server 2019. Refer to Default Device Filter definitions.
Feature RMM-5146 We reorganized the left-hand navigation. The Sites section is placed between Dashboards and Devices, and Jobs can now be found under the Automation section. Refer to New UI.
Feature RMM-5155 We improved the visibility of the Timeline card on the Alert page by placing it underneath the Overview card. Refer to Single Alert View - New UI.
Feature RMM-5164 You can now view, create, edit, and delete Maintenance policies in the New UI. Refer to Creating a policy, Maintenance policy, and Editing a policy.
Feature RMM-5165 You can now edit the site name, description, type, proxy type, and security levels. Refer to Creating a site - New UI.
Feature RMM-5190 You can now view, create, edit, and delete Agent policies in the New UI. Refer to Creating a policy, Agent policy, and Editing a policy.
Feature RMM-5252 We moved the Filters and Groups menu item in the left-hand navigation to between Devices and Automation. Refer to New UI.
Fix RMM-4963 We fixed an issue where pages would display an error message Something went wrong. An error has been logged.

Web Remote

Type Case ID Summary
Feature RMM-5044 We have added the ability to launch Web Remote from the Agent Browser. Refer to Agent Browser tools.
Feature RMM-5064 We have added a link to Datto RMM Help when encountering a Cannot run Agent on guest GPU message while using Web Remote. Refer to Cannot run Agent on guest GPU.

Autotask PSA Integration

Type Case ID Summary
Fix RMM-2754 We resolved an issue where custom PSA ticket statuses were not supported in the Agent Browser.
Fix RMM-5129 We addressed an issue where site mappings could be lost and would require recovery from backup files.
Fix RMM-939 We updated the interface to demonstrate that the assigned resource also affects PSA tickets. Refer to Account Settings, Site Settings, and Agent ticketing for end users.

ConnectWise Manage Integration

Type Case ID Summary
Fix RMM-3104 We fixed an issue where device mappings would be lost when migrating to the new ConnectWise Manage Integration.

Datto Networking Integration

Type Case ID Summary
Fix RMM-3079 We fixed an issue where the Datto Networking Integration page could time out during setup.

Agent

Type Case ID Summary
Fix RMM-3881 We fixed an issue where variables were not being passed to components outside of quick or scheduled jobs.

Agent Browser

Type Case ID Summary
Feature RMM-5019 We updated the version of PuTTY used for Telnet/SHH connections in the Agent Browser to version 0.74 for increased security.

API

Type Case ID Summary
Fix RMM-5003 We fixed an issue where the API was not decrypting site proxy password when retrieved.

Audit

Type Case ID Summary
Fix RMM-4546 We fixed an issue where special characters in audit data could prevent successful transmission to the platform.
Fix RMM-5138 We no longer record disk free space and last bootup time in the device change log.
Fix RMM-5140 We no longer record initial audit data in the device change log.

Components

Type Case ID Summary
Fix RMM-4229 We fixed an issue where alert response components were unable to be run from a Local Cache.

End user experience

Type Case ID Summary
Fix RMM-4867 We fixed an issue where end user ticketing was not displaying branding on a German operating system.

Filters

Type Case ID Summary
Feature RMM-942 We changed the name of the Hyper-V Servers default device filter to Hyper-V Hosts, to better reflect the displayed devices. Refer to Default Device Filter definitions.
Fix RMM-5286 We fixed an issue where the New UI could display filter operators incorrectly.

Monitoring

Type Case ID Summary
Feature RMM-4984 We have removed all references to muting a monitor and replaced them with disable a monitor. Refer to Disable Monitor(s) for Devices.
Feature RMM-4985 We have changed the behavior when muting a monitor to instead disable the monitor at the device level. Refer to Disable Monitor(s) for Devices.
Feature RMM-4986 We have disabled all existing muted monitors at the device level.
Feature RMM-4987 We have removed the Muted Alerts view from all alert pages. Refer to Status.
Feature RMM-4988 We have removed the Alert Muted column from all alert pages. Refer to Column Chooser - Alerts.
Feature RMM-4989 We now automatically disable a monitor when over 10,000 alerts are raised within 24 hours. Refer to Global monitor alert rate limit.

Splashtop

Type Case ID Summary
Feature RMM-5220 We updated the Splashtop Streamer for Windows to version 3.4.2.1. Refer to Current Splashtop Streamer versions.
Feature RMM-5289 We updated the Splashtop Streamer for macOS to version 3.4.2.0. Refer to Current Splashtop Streamer versions.

Web Portal

Type Case ID Summary
Feature RMM-4651 We fixed an issue where the macOS download icon was showing the incorrect supported version. Refer to Downloading or emailing the Agent installer.

ComStore updates

IMPORTANT  This table does not list update for components that are installed via Software Management.

Component Name Platform New/Changed/Deprecated Description
Windows Update Diagnostic Tool Windows Changed Updated to gather Update Logs from newer Datto RMM Agent builds.
Windows 10: Upgrade via ISO Windows Changed Added support for Windows 10 2004; removed support for Windows 10 1903.
Windows 10: Upgrade or update to latest Feature Release Windows Changed Updated file verification subroutines to facilitate installation of Windows 10 20H2.
Windows Build Identification Tool Windows Changed Added identification for Windows 10 20H2.
Splashtop Streamer Pre-Installer Windows Changed Updated Splashtop Streamer build to 3.4.0.0.
Splashtop Streamer Pre-Installer macOS Changed
Datto (Backup) Windows Agent Windows Changed Updated to 2.7.1.0.
Deploy RMM Agent by AD GPO Windows Changed Added immediate & silent GP update, OU-level targeting, GPO removal; deprecated XP support
Change Hostname Windows New  
Privatise Agent Deployment Windows New Deployment of Privatise Agent software for use by Privatise partners.
Install updates macOS Changed Added flag to toggle between installation of all updates or just recommended ones.
Monitor OneDrive Sync Status Windows Changed Refer to CyberDrain components.
Monitor PowerShell events (LoLBAS) Windows Changed
CVE-2020-1472 Enforcement Windows New
Microsoft Teams Automap Windows New
Monitor Dynamic VHD(x) files Windows New
Monitor NIC bandwidth Windows New
Monitor Windows Driver State Windows New