Datto RMM 7.0.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Zinfandel (US West) Monday, April 1, 2019 08:00 11:00 3 hrs
Syrah (APAC) Wednesday, April 3, 2019 08:00 11:00 3 hrs
Concord (US East) Thursday, April 4, 2019 08:00 11:00 3 hrs
Merlot (EU2) Thursday, April 4, 2019 18:00 21:00 3 hrs
Pinotage (EU1) Monday, April 8, 2019 18:00 21:00 3 hrs

*The schedule is subject to change. Please check the Status Page for regular updates.

This is a full platform AND Agent release, therefore, partners should expect very brief disconnects of the Agent during the update window.

About the release

The 7.0.0 release is the third update for Datto RMM in 2019. This release brings the highly anticipated new ConnectWise PSA integration to Datto RMM, as well as various other fixes and improvements. The new ConnectWise PSA integration can be activated from the ComStore and features:

  • Easy setup with ConnectWise Manage (PSA)
  • Device to configuration mapping
  • Real-time ticket synchronization
  • Seamless round-trip ticket updates

ConnectWise setup

The new ConnectWise integration component is available from the ComStore. From the Setup > ConnectWise tab, users can configure the ConnectWise integration using the REST API credentials from ConnectWise. Refer to Configure account synchronization.

Upon completion, the ticketing integration can be configured, and the default Service Board, Ticket Status, Ticket Type, Ticket Sub Type, and Ticket Priorities can be defined from there. Refer to Configure ticket synchronization.

Users can then map Datto RMM devices to ConnectWise configurations. One or more devices can be newly created or mapped to existing configurations. Users can select the Company, Location, and Configuration Type for devices. Refer to Map RMM devices to ConnectWise configurations.

ConnectWise configuration mapping

Mapped/created Datto RMM devices will exist in ConnectWise under Configurations for the selected company. From there, users can see the Device Name, Type, Status, Manufacturer, Model Number, and Serial number. Users can also go to the device directly by clicking the Manage Device button in ConnectWise. Refer to Manage RMM devices.

ConnectWise round-trip ticketing

Monitors and monitoring policies that have the New Ticket box checked will automatically create tickets in ConnectWise. Alternatively, users can also manually create a ticket from Datto RMM alerts by clicking the New Ticket button. Tickets will be created in the defined Service Board and automatically linked with the correct configuration and company.

Round-trip ticketing works automatically: when tickets are closed, the corresponding alert will be closed as well. Users can directly open the ConnectWise ticket from the alert and the alerts list by clicking on the ticket number. Refer to Round-trip ticketing.

Video

Datto RMM 7.0.0 Release Overview
A sneak peek at the new ConnectWise Integration.

 

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