Refer to SITES > Devices in Security Level Details - Permissions
Sites > select a site > Devices > select a Device > Summary
Depending on the device type, some information or sections on this page may not be available for the device.
Hover over the Actions button to perform various actions on the device. For further information, refer to Action bar icons.
Hover over the Remote Actions button to take a screenshot of the device or connect to it. For more information, refer to Remote Actions.
If your Datto RMM account is integrated with Autotask PSA, you will see one of the following buttons to the right of the Remote Actions button:
If the Autotask PSA Integration is not set up or is disabled, no button will be displayed. For information about the integration, refer to Autotask PSA Integration.
To see more device details of Agent devices, ESXi hosts and mobile devices, click More... at the bottom of the Device Information section. This will direct you to the device's Audit tab. Refer to View audit data at the Device level.
|Field||Server/Desktop/Laptop||ESXi Host||Network Device||Printer||Mobile Device|
|Last Audit Date||●||●|
|Last Autotask Sync Date||●||●|
|Last Autotask Verify Date||●||●|
|Internal IP Address||●||●||●||●|
|Ext IP Address||●||●||●|
|Service / Asset Tag||●|
|Printed Page Count||●|
|GPS Last Update||●|
1 In the case of network devices, values are only displayed for Cisco devices.
Depending on the device type, some device information can be updated manually.
|Field||Server/Desktop/Laptop||ESXi Host||Network Device||Printer||Mobile Device||Description|
|Hostname||●||●||●||Click Edit to update the device's hostname, then click Save.|
|Description||●||●||●||●||●||Click Edit to update the device's description, then click Save.
This field has a limit of 256 characters.
You can also have the Agent update the device's Description field. The process is identical to the one used for UDF data update. For more information, refer to Populate user-defined field information by the Agent.
|ESXi Credentials||●||Click Edit and select the correct ESXi credentials from the list, then click Save.
Site ESXi credentials will be displayed in addition to ESXi credentials specified in Account Settings, unless this option is disabled in Site Settings.
For information on how to store ESXi credentials, refer to Account Settings and Site Settings.
|SNMP Credentials||●||●||●||●||Click Edit and select the correct SNMP credentials from the list, then click Save.
Site SNMP credentials will be displayed in addition to SNMP credentials specified in Account Settings, unless this option is disabled in Site Settings. You can also choose any of the Default SNMP Credentials (v1 and v2c, public) listed here. In case the SNMP credentials set in Account Settings or Site Settings are deleted, the Default SNMP Credentials will be used automatically. For information on how to store SNMP credentials, refer to Account Settings and Site Settings.
|Network Node||●||●||●||●||Click Edit and select a network node from the list, then click Save.
All network nodes of the site that the device belongs to are displayed. Devices that can have an Agent installed also have an option called Localhost because these devices will attempt and be able to monitor themselves. Devices that cannot have an Agent installed and therefore cannot monitor themselves will have an option called Unassigned.
For more information about network nodes, refer to Network discovery.
When you move a device to a different site, its network node assignment will be cleared.
|Device Type1||●||●||●||Click Override and select a device type, then click Save.
The following device types can be selected for servers, desktops, laptops, and mobile devices:
• Smartphone (Android)
• Smartphone (Blackberry)
• Smartphone (iPhone)
• Smartphone (iPod Touch)
• Tablet (Android)
• Tablet (iPad)
• Tablet (PlayBook)
The following device types can be selected for network devices:
• Network Device (Firewall)
• Network Device (IP Phone)
• Network Device (NAS)
• Network Device (Network Appliance)
• Network Device (Other)
• Network Device (Router)
• Network Device (SAN)
• Network Device (Switch)
• Network Device (UPS)
|Power Rating||●||●||●||Click Edit to update the device's power rating, then click Save. For further information, refer to the Power Rating section in Account Settings and Site Settings.|
(in the Status section)
|●||●||●||●||●||This field is not populated automatically. Click Edit to update the device's warranty date. Select the date (YYYY-MM-DD), click Done, and finally, click Save.
Alternatively, you may consider using a third party integration to populate this field.
If the Autotask PSA Integration is enabled, this information is only synced to PSA if there is no warranty date in PSA at the time of synchronization. For information on the integration, refer to Autotask PSA Integration.
1 The device type of ESXi devices and printers cannot be overridden. Incorrectly assigned devices should be deleted and re-added.
The fields displayed in this section vary depending on the device type.
|Field||Server/Desktop/Laptop||ESXi Host||Network Device||Printer||Mobile Device|
|Patch Status5 6||●|
1 Unlike regular Agents, mobile devices don't have a persistent connection to the platform. They only display an online status when they are being audited.
2 Click the number to open the Device > Monitor > Monitor Alerts page. Refer to Manage alerts.
3 Click the number to open the Device > Support page. Refer to Manage tickets.
4 Not populated automatically. Expired status is displayed the day after the device's warranty expires. For information on how to update this field, refer to Edit device details.
5 Only available for Windows devices.
6 Click the hyperlink to open the Device > Manage > Patch Management page. Refer to Patch management at the Device level.
7 Only displayed for Windows and macOS devices. Click the hyperlink to open the Device > Manage > Software Management page. Refer to Software Management at the Device level.
8 Refer to Antivirus product and status.
Datto RMM stores one antivirus product offering the highest level of protection per device. The following antivirus products are detected natively on Windows devices:
- Bitdefender Endpoint Security
- ESET Endpoint Antivirus
- Kaspersky Endpoint Security version 10
- McAfee Endpoint Security
- McAfee VirusScan Enterprise
- Panda Endpoint Protection
- Sophos Anti-Virus
- Symantec Endpoint Protection
- Trend Micro Worry-Free Business Security
- Webroot SecureAnywhere
Please note that Datto RMM only supports the antivirus suites listed above. If a server variant, for example, is not listed, it is not supported.
When no antivirus product is detected on Windows Vista and above, the Agent will use the Windows Security Center information.
The protection level is based on whether the antivirus product is detected, running, and/or up to date. The order of protection level (from highest to lowest) is defined the following way:
|Running & up-to-date|
|Running & not up-to-date|
A device's antivirus status is updated every 60 seconds if different from the previous status.
Updates older than three days are considered out of date.
In the case of macOS and Linux devices or when the antivirus product is not natively detected, you can use an antivirus status override file to update the device's antivirus status. The file must be JSON in the following format:
The file must be stored in the following location:
You can write a custom component monitor to do the necessary checks and update the override file. The Datto RMM Agent monitors the override file location and if it detects a change, it will pass the information to the Web Portal where it will be available for device and site summary, filters, reports, and alerting as well.
The override file must not be older than seven days. If the file was last modified more than seven days ago, it will be deleted.
The antivirus engine log entries are found in the following location:
This section lists all notes that have been added to this device, including their log time. To add a note:
- Click Create Note.
- Enter your note.
- Click Add to save it.
- Once it has been saved, you can edit or remove it by clicking on the Edit Note icon or the Delete this Note icon .
You can also add a note to the device through the Agent Browser. For further information, refer to Connect to a device.
This section is on only available for printers to show toner information.
The following fields are displayed: Description, Remaining, Status.
This section is only available for Hyper-V-enabled devices and ESXi hosts.
The following fields are displayed: Hostname, Guest Name, Operating System, Status.
Without a Datto RMM Agent installed on the virtual machine, this section shows limited information.
This section displays all monitors applied to a device that can show real-time data, whether the monitor is applied at the Device level or is part of a monitoring policy. Real-time monitor output makes it easier to check if the monitors are working properly.
This section is available for the following device types: server/desktop/laptop, ESXi host (for SNMP monitors), network device, printer.
|Show entries||Select to show 10 / 25 / 50 / 100 entries per page. 25 is selected by default.|
|Search||A dynamic search field that lets you search for monitors. As you type, the search results are narrowed to match your search string.|
|Monitor||Displays the Monitor Type and Description. You can click the column header to sort by this set of data.
Click the hyperlink to open the Monitors page (in the case of standalone monitors) or the monitoring policy that the monitor is part of. For more information, refer to Manage monitors.
|Priority||For more information, refer to Manage monitors.
With the exception of Last 30 Metrics, click on any of these columns to sort the data.
|Last 30 Metrics|
|Previous / Next||Click a page number or click Previous / Next to see the previous or next page of results.|
This area lists the most recent activities that have been carried out on the device. To see all of the activities on the device's Audit tab, click Show All and refer to Device activity.
This section is available for the following device types: server/desktop/laptop, ESXi host.
The following performance graphs are displayed:
- Performance - CPU (Used %)
- Performance - Memory (Used %)
- Disks (Used %)
- Device Uptime
The scale can be changed from 24 hours to one week or one month.
The performance graphs are updated at the time a device submits audit data.
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